CBMS Problem and Incident Coordinator

at  Department of Finance

• Business Enabling Services Group / ICT Division / CBMS Branch
• APS 6 ($94,434 - $115,254) | Ongoing | Full-time
• Canberra, ACT

The role requires operational experience in an SAP environment to support demands in areas such as:

• Problem and Incident Management
• The actioning of incidents in the service management queue
• Experience with incident management software (ASM desirable).
• Experience in dealing with RDS requests and reviews.
• Contributing to management and delivery of change and release activities
• Contributing to upgrade works including updating documentation
• Drafting and reviewing communications
• Contribute to upgrades of the CBMS SAP Application environment.
• Familiarity in SAP Security
• Knowledge of SAP security policies and controls.
• Experience in managing user accounts, roles, and authorisations.
• Ability to monitor and audit for security incidents and vulnerabilities.
• Understanding of security standards and regulations.
• Familiarity with security tools and techniques
• Experience in overseeing support SAP finance business applications desirably including GRC
• Support and provision data for auditing periods
• Planning and scheduling work and work-loads (prepare and maintain).
• Familiarity with the ITILv4 framework
• Monitoring, analysing and delivering within agreed timeframes
• Collaboration and engagement with customers, vendors and functional lead