CBS Credit To Cash Analyst | Toms of Maine

at  ColgatePalmolive

WHO WE ARE

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

ABOUT THE ROLE:

The Logistic Deduction Analyst will be responsible for monitoring and reviewing deductions Logistics (e.g. Shortages & Vendor Compliance) Communicate to Logistic /Commercial CDT´s, Customer Alliance any missing support for deduction open items and clear credit notes vs proporter deduction. Also analyzing and solving customer payment, Collection, Credit Management and Deduction management exceptions.

WHAT YOU WILL DO:

• Monitor key performance metrics to measure the quality and efficiency Deductions (Logistics) and Reporting processes.
• Lead the month end process: measure monthly performance against KPIs, prepare summary of commentary, closing meeting slides, Collections, Disputes/Claims Status avoiding impacts on bad debt reserve.
• Correspond with customers, CDO and Credit to Cash Local Team regarding past due balances to resolve credit hold situations and involve CDO/CAM if Revenue/Logistic Analyst unable to get information from customer.
• Determine and recommend new strategies within the Reverse Logistic Process for customers.
• Handling customer requests and escalation to local teams (CDO, CS&L, Local C2C)
• Assisting with deduction resolution and coordinating with local team as required
• Request approval to move status related to Logistics Deductions to a Collectible Status.
• Prepare Logistics Deductions Claims and then monitor progress.
• Monthly Collaboration Meetings with CAM related to Logistics status.
• Escalated with Local CDT Finance
• Dispute Package Process revisit the process to ensure accuracy
• Follow up of disputes sent to the Customer (AP)/to have the payments back.
• Customer Portal to monitor the Status
• Meetings/Calls AP/Customers
• Continuous cross-functional collaboration (Customer Alliance, C2C, O2I & CDT)
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• Definition of Roles & Responsibilities

• Customer Business Knowledge
• Workflows documented for C2C processes
• Track end to end order process (manually):
• Validate shortage and vendor compliance deductions
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• Identify and follow up on refusals

• Identify Root Causes & actions have been initiated Other activities include: participation and administration of operation and business partnering
• Performing customer Logistics analysis utilizing customer financial documentation, payment history and external (3rd party) data
• Interaction with local teams for approvals of customer credit limits and additional information requirements
• Analyzing and reviewing existing customer payment term change requests
• Active Participation of the FEED Principal Strategy and the DE&I initiative to the team.
• Active participation in the Continuous Improvement Process in order to identify opportunities of Simplification, Estandarization & Automation of the C2C processes. ( Process Mapping, Scripting and RPA/BOT´s)