CBS HR Services Analyst

at  ColgatePalmolive

WHO WE ARE

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

POSITION PURPOSE:

This position is the first point of contact for employees and managers on all questions related to HR policies and programs. This position will focus on efficiently resolving questions while providing exceptional customer service.

LET’S TALK ABOUT MAIN RESPONSIBILITIES:

• Provide courteous and efficient customer service through phone calls, chat messages and online request forms
• Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner
• Ensure compliance with relevant data privacy and data protection policies and regulations
• Document all relevant notes on inquiries and resolution actions in case management system
• Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
• Research and follow up on open items as necessary to resolve customer questions
• Escalate requests appropriately where guidance or further clarification of policies and procedures is required
• Propose updates to content in the Knowledge Management system to help with future inquiry resolution