CCC Data analyst

at  Aer Lingus

YOUR QUALIFICATIONS AND KEY CRITERIA

To be considered for the role of Customer Contact Centre Data Analyst, candidates must meet the following:

• Bachelor’s degree in a relevant field such as Mathematics, Statistics, Computer Science, or Economics or proven background in the area of data analysis or similar field.
• 2+ years of experience in a data analysis role, with a focus on customer experience
• Strong SQL and/or Python skills (Python desired, but not required), with a proven ability to manipulate large datasets.
• Experience with data visualization tools such as Tableau, PowerBI, or QlikView.
• Knowledge of AWS Connect system beneficial.
• Strong analytical skills, with a passion for solving complex problems through data.
• Excellent communication skills with the ability to translate complex data insights into actionable recommendations and proven strength in storytelling with data.
• A passion for improving customer experience and driving business outcomes.

Closing Date: 4th February 2025
At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees’ unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.

ABOUT US

At Aer Lingus, we believe in going above and beyond to connect people, places and possibilities. Whether working at the airport, in our offices or at home - every employee has a role to play in making Aer Lingus the heart of travel to, through and beyond Ireland for generations to come.
How do we do this? We Put Safety First. There’s nothing more important. We Are Customer Focused. We champion the customer and go above and beyond to get things just right for them. We’re Stronger Together. With a ‘how can I help?’ attitude, we communicate and collaborate to achieve shared success. We Own It. We do what we say we’re going to do and always follow through. We Look Forward. We build the future by embracing change today.

YOUR ROLE

Applications are currently being invited for the role of Customer Contact Centre Data Analyst reporting into the Data & Insights Manager. We are seeking a highly motivated and data-driven individual to join our Global Contact Centre team as a Data Analyst. In this role, you will play a critical role in driving business decisions through data analysis, visualizations, and insights. You will work closely with the Data and Insights Manager and cross-functional teams to provide actionable insights to improve the customer experience.
We offer a fast-paced and dynamic working environment, with opportunities for growth and development. If you are a data-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity and join our growing data analytics team

Principal Accountabilities/Responsibilities

• Utilize SQL and/or Python to extract, clean and analyze large datasets from various sources.
• Design, develop and implement data visualizations to effectively communicate complex data insights to stakeholders.
• Collaborate with cross-functional teams to identify key business questions and provide actionable insights to support decision making.
• Monitor and analyze key performance metrics to identify trends, patterns and opportunities for improvement.
• Develop and maintain data dashboards, reports and tools to enable self-service analytics.
• Stay up-to-date with the latest data analysis and visualization techniques and tools to continuously improve data insights.

To be considered for the role of Customer Contact Centre Data Analyst, candidates must meet the following:

• Bachelor’s degree in a relevant field such as Mathematics, Statistics, Computer Science, or Economics or proven background in the area of data analysis or similar field.
• 2+ years of experience in a data analysis role, with a focus on customer experience
• Strong SQL and/or Python skills (Python desired, but not required), with a proven ability to manipulate large datasets.
• Experience with data visualization tools such as Tableau, PowerBI, or QlikView.
• Knowledge of AWS Connect system beneficial.
• Strong analytical skills, with a passion for solving complex problems through data.
• Excellent communication skills with the ability to translate complex data insights into actionable recommendations and proven strength in storytelling with data.
• A passion for improving customer experience and driving business outcomes