CCR-Care Coordinator

at  Physiothrapie Universelle

CARE COORDINATOR – LIFEMARK HEALTH GROUP

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.
The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

QUALIFICATIONS & CORE COMPETENCIES

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset
  Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
  Apply Today! Visit www.lifemark.ca/careers for more information!
  Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
  Your privacy is important to us at Lifemark / Physiothérapie Universelle. To offer the best possible Human Resources experience, we need to collect and use information about you. Lifemark / Physiothérapie Universelle will collect and use your information to review your qualifications, contact you about a job application you have made to us, and notify you about any future job opportunities where your profile may fit the job description. When collecting job applications, we collect your name, contact information, and resume, including employment and education history, professional and other work-related certifications, availability to start, and desired salary. This information allows us to determine your qualifications and eligibility for the job you are applying to. When candidates apply, we ask for their name, email, phone number, resume, and cover letter. If you decide to withdraw your candidacy for a job, please let the Privacy Officer know, and they will forward it to Human Resources, delete, and withdraw your application for the job.
  If you have a question or concern about how we manage your personal information, please get in touch with the Privacy Office at privacyofficer@lifemark.ca

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director