CCS IT Business Analyst (62057)

at  CRDIT AGRICOLE CIB

SUMMARY OF THE POSITION:

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the IT project and support teams as well as the ability to work on multiple projects concurrently. The candidate will need to develop a good understanding of both IT systems and business processes.

MAIN RESPONSIBILITIES:

§ Work with business user to draft and finalize requirements
§ Analyse, document existing business processes and operating models, and provide solutions w.r.t. target architecture considering specific future business needs.
§ Design solutions and write functional specifications and solutions in collaboration with technical IT specialists.
§ Testing the developed applications and follow up on fixes.
§ Ensure delivery of fully tested products/features on time and with quality up to production.
§ Maintain up-to-date required quality documentations & train end-users.
§ Provide support to test, diagnose and resolve application issues.

MAIN DUTIES DETAILS:

Requirement gathering, Analysis and Testing
§ Gather business requirements and clarify needs if needed with the help of experts.
§ Implement and test components from functional specifications
§ Manage user requests and participate in discussions on requirements
§ Conduct integration testing before handing over product for UAT
§ Provide functional support during UAT activities
Maintenance and support
§ Manage L3 functional support for applications under responsibility
§ Analyse and resolve tickets raised by end-users in production environment with the help of experts
§ Analyse enhancement requests as prioritized by business for live applications under responsibility and provide IT inputs.
§ Produce documentation for L1/L2 support to improve support quality over time.
Functional Documentation
§ Elaborate or review user’s documentations (user guides, release notes…)
§ Prepare specification documentations and validate with business as per project requirements.
§ Participate in functional analysis and keep the documentation up to date w.r.t. any new changes.

LEGAL AND REGULATORY RESPONSIBILITIES

§ Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

SECONDARY DUTIES:

§ Foster CA-CIB’s project management methodologies and standards.
§ Ensure a functional watch and organize knowledge sharing within the