CCS Manager Business Engagement (D&A)

at  Philip Morris International

Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.
The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.
It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.
Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.
You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place!
The Business Engagement Manager acts as a vital liaison between the technical team and business stakeholders, including SFP, Commercial, and Supply Chain. This role is crucial for understanding business challenges, translating them into actionable requirements, and facilitating the end-to-end solution development process. The role ensures effective communication, alignment, and successful execution of projects within the D&A domain, focusing on bridging business needs with technical solutions.
This role is pivotal in ensuring that business needs are effectively communicated and translated into technical solutions. The Business Engagement Manager plays a key role in aligning business objectives with technical capabilities, ensuring that projects are executed successfully and deliver tangible business value.
Key Responsibilities:

Business Challenge Translation:

• Establish a strong bridge between business units and the D&A Service Line.
• Collaborate closely with business stakeholders to comprehend their challenges, pain points, and strategic objectives.
• Translate business requirements into clear and concise technical specifications for the solution development team.
• Hand over business challenges to the solution development team, ensuring alignment with customer needs.

Customization and Deployment:

• Work closely with the development team to customize solutions based on specific business requirements.
• Ensure that technical solutions align with business objectives.
• Coordinate cross-functional teams, including data scientists, data architects, and BI developers.
• Facilitate collaboration among subject matter experts.
• Ensure seamless deployment of solutions within agreed timelines.

Quality Control and Maintenance:

• Oversee quality control processes to ensure that solutions meet business expectations.
• Collaborate with stakeholders to address any issues or enhancements post-deployment.
• Regularly assess solution performance and recommend improvements.

Business Understanding:

• Develop a deep understanding of the business domain, including industry-specific challenges and opportunities.
• Translate complex business concepts into actionable insights for the development team.

Program Management:

• Manage program aspects, including budget, timeline, resources, scope, and change requests.
• Oversee project progression, risks, and status reporting.
• Collaborate with sales teams to address customer needs effectively.

Business Cases and High-Level Plans:

• Collaborate with executive sponsors to develop business cases.
• Define critical success factors and key performance indicators.
• Maintain high-level implementation plans aligned with growth strategies.

We’re looking for someone with:

• Robust commercial background, with experience in understanding and addressing business challenges. Ideally has experience in global projects such a as: system implementation (10+y)
• Ability to translate complex business concepts into actionable insights.
• Strategic approach and thinking out of box
• Deep understanding of the business domain, including industry-specific challenges, opportunities and priorities
• Passion for digital innovation and the ability to adapt to evolving technologies.
• Results-Driven. Able to thrive in a dynamic environment and embraces change.
• Strong Communication Skills: Able to effectively bridge the gap between technical and non-technical stakeholders.
• Knowledge of Market and GBS organization: A deep understanding of the market and Global Business Services (GBS) is essential to effectively bridge the gap between business and technical teams.

Ready to join us?
What we offer:
Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress!
PMI is an Equal Opportunity Employe

Please refer the Job description for details