CDH Driver Trainee – Home Delivery 3.5T

at  John Lewis

AT A GLANCE:

Role: Customer Delivery Hub, Driver Trainee 3.5T
Position: Permanent
Location: Crossways CDH, Dartford
Rate of Pay: £13.92 per hour
Hours: Our Drivers work Monday to Saturday (06:00 - 17:00), 4 out of 7 days, No Sundays or Bank Holidays
This means you’ll enjoy 3 days off each week to maintain a healthy work/life balance.

REQUIRED ESSENTIAL EXPERIENCE SKILLS AND QUALIFICATIONS:

• Full manual Category B driving licence and previous driving experience (no more than 6 points).
• Be comfortable lifting heavy and bulky household goods.
• Good communication skills, both over the phone and face-to-face.
• A passion for delivering brilliant customer service.

DESIRABLE EXPERIENCE SKILLS AND QUALIFICATIONS:

• Previous experience of installing and disconnecting white goods, furniture and TV/audio products.
• Previous experience as a customer service representative in a customer facing role.
• Previous experience in a home delivery role or working to a time sensitive schedule.

ABOUT THE ROLE:

As partners it’s our responsibility to take action and move the Partnership forward. We are proactive about continually improving the way we work; being consistent, accountable and sustainable. This co-owner mindset is key to being ‘Distinctly Partnership’.
Our Customer Delivery teams are the face of the John Lewis & Partners brand. For over 100 years we have worked hard to create an enviable reputation that we can all be proud of. You’ll maintain a safe working environment by adhering to safety regulations, out on the road and in our customers’ homes. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
As a driver for the Partnership, you will promote the John Lewis brand in a professional and courteous manner to other road users.
The Partnership is enthusiastic about contribution. We are looking for future Partners who are committed to enhancing the Partnership and embrace innovation. This role has progression opportunities that could lead to higher levels of responsibility, skill and earning potential.

WHAT YOU WILL BE DOING:

• You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.
• Your typical day will start with completing all daily vehicle checks on a 3.5T vehicle and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
• Using the latest in-cab technology and multi functional devices to navigate your day.
• Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
• Installation and disconnection of white goods
• Assembly of flat pack furniture, wall hangings/fixings
• TV installations
• Finally, you will offer to take away the packaging.
• Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.