CDH Technician

at  John Lewis Partners

AT A GLANCE

Role Title: CDH Technician
Position: This position is a permanent
Hours of Work: Full Time, 41 per week, working either an AM or PM shift
-AM shift available - 6 am to 5 pm working 4 days out of 6 (Monday-Saturday). The AM shift includes working 3 in 5 Saturdays.
-PM shift available - 10.30 am to 9.30 pm working 4 days out of 6 (Monday- Saturday). The PM shift includes working 2 in 5 Saturdays. Please note when working a Saturday the PM shift hours are 7 am until 6 pm.
The PM shift for this role attracts a shift premium of 3.1% Monthly
Location: Magna Park (CDH)
Salary: The starting rate for this position is £32,043.96, Annual
Please note: due to the nature of this role, we require all applicants to be over 18 to apply

REQUIRED ESSENTIAL EXPERIENCE SKILLS AND QUALIFICATIONS:

• UK C1 License
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role
• Good communication skills, both over the phone and face-to-face
• Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two-man items such as sofas, white goods, sports equipment, furniture, beds, mattresses etc…)

ABOUT THE ROLE

As our Technician, you will be the face of the John Lewis & Partners brand. As a member of our Customer Delivery Team, you will complete installation/assembly services in our customers’ homes whilst adhering to legislation and Partnership policies. You will also mentor and coach colleagues of varying abilities to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer delivery installers.

WHAT WILL YOU BE DOING?

Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded/checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival, you will deliver the customer’s goods to their room of choice and undertake any services that have been booked. These may include completing Wall Mount TV Installation, Integrated Appliances or Hard Wired Appliances. Please note this role involves heavy lifting.
Our Customer Delivery Hub Technicians will demonstrate an enthusiasm for delivering high standards in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements. You will have the technical competence and a desire to develop performance for yourself, colleagues and the business.
You will act as an ambassador for the John Lewis brand, they are focused on delivering and surpassing the exemplary service expected of us. You will accurately adhere to the business systems and processes to minimise costs.

PLEASE SEE THE FULL DETAILS AND THE KEY ACCOUNTABILITIES ABOUT THE ROLE IN THE JOB OUTLINE ATTACHED BELOW. FOR INTERNAL PARTNERS ONLY - PLEASE VIEW THE JOB OUTLINE HERE USING YOUR INTERNAL EMAIL ADDRESS:

https://drive.google.com/file/d/1xKchyZ3FfiaIwVsgiSDNea3u9KGU-r9L/view

BENEFITS OF THE PARTNERSHIP AND THE ROLE

• Full - time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part-time hours).
• Excellent well-being and flexible working and our equal parenthood leave Policy
• Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
• You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
• We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them
• Free Onsite Parking
• Subsidised meal
• Driver CPC refreshment training provided in house