Cell Therapy Account Manager, Sydney

at  Gilead Sciences

For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Gilead Sciences is a research-based biopharmaceutical company that discovers, develops, and commercialises innovative medicines in areas of unmet medical need. Our heritage of science and innovation and the curiosity and passion of everyone who works here has enabled us to provide medicines that help transform standards of care for more than 30 years. Gilead’s therapeutic areas of focus include liver diseases, infectious diseases, inflammatory diseases and cancer.
Kite, a Gilead company, is dedicated to achieving one of the most ambitious goals of the 21st century medicine: curing cancer. This mission is at the heart of everything we do, from early research to product development. For the past three decades, members of our team have been at the forefront of cancer immunotherapy. Today, we are a leader in engineered T cell therapy, changing the paradigm of cancer treatment with what is potentially the biggest breakthrough since the introduction of combination chemotherapy more than 60 years ago. With an unrelenting drive and a singular focus on cell therapy, our team is executing on our strategy to bring life-saving therapies to patients.
The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system’s ability to recognise and kill tumors.
We are seeking a qualified, highly motivated, individual with relevant experience for a permanent position of Cell Therapy Account Manager (CTAM ) based in Sydney. The CTAM will be part of a team responsible for delivering our current CAR T portfolio and future products into the market.
Reporting to the Associate Director, Sales you will focus on working with the cross functional team in building and strengthening professional relationships within targeted tertiary hospitals to ensure the successful introduction and use of our products, and lead and coordinate the CAR T site qualification process for potential future sites.
The successful candidate will drive commercial objectives for the Cell Therapy portfolio, with focus on Key account plan execution and refinement.

Essential Job Functions

• Serve as the commercial point of contact for designated hospitals and referring centres.
• Primary point of contact to support all customer needs.
• Ensure appropriate patient identification.
• Manage internal customer facing partners to ensure the customers have a positive experience with Gilead and our products
• Navigate complex hospital environments and understand the needs/issues of various stakeholders at all levels within the account and find solutions to address these needs/issues.
• Collaborate and regularly communicate with colleagues in Quality, Pharmacovigilance, Marketing, and Customer Engagement.
• Engage with haematology Specialists to ensure appropriate patients are referred into Qualified Treatment centres.
• Maintain and continuously develop both disease state and product specific knowledge.
• Actively gain customer insights and provide timely follow-up on commitments and requests.
• Operate in compliance with all laws, regulations and policies that govern the conduct of activities.
• Develop significant business relationships with decision makers and key stakeholders within treatment centres.

Specific Responsibilities

• Support and Coordination of the qualification process of selected hospitals.
• Partner with marketing to oversee the execution of brand strategies, goals and promotional tactics aligned with customer facing efforts.
• Lead the development and execution of strategic account & commercial plans which will include clear goals and tactics aligned with corporate and commercial business objectives.
• Develop mechanisms and execute on processes to regularly monitor account activity against goals and provide on-going feedback to the marketing team.
• Manage a budget and use of budget/resources.
• Establish and maintain productive and collaborative working relationships with cross functional peers and teams across the Kite Pharma & Gilead organisation.
• Develop significant relationships with KOLs & the senior account level leadership as well as other decision makers.
• Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions, Facilitate and provide timely feedback to appropriate Kite Pharma & Gilead management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities.

Knowledge, Experience, and Skills

• Minimum 5 years Haematology sales experience
• Demonstrated ability and desire to provide unprecedented customer support across stakeholder groups
• Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced, environment
• Demonstrated ability to be a contributing member of a high performing team where individual and team success align
• Experience executing with products/therapies that require complex customer delivery including logistics management
• Ability to successfully work and collaborate with field based and internal cross functional partners
• Strong business acumen and ability to evaluate and apply data to inform decision making
• Outstanding written, verbal and presentation skills with internal and external stakeholders.
• Scientific educational background preferred or other related graduate-level degree is preferred
• Possesses a long term, strategic understanding of the Haematology/Oncology & SCT market in Australia
• Launch experience within academic hospitals is a must.
• Experience with managing large accounts including strategic planning, problem solving and execution. Working knowledge of regulatory and compliance and ability to work daily with SOPs.
• Exceptional organisational and time management skills
• Requires limited travel initially which may be both domestic and international. Travel will be extended over time to other states.
• Exceptional interpersonal and influencing skills
• Strong written and verbal communication skills
• Ability to build consensus across multiple cross-functional teams
• Proven ability to successfully communicate and execute organisational goals and brand strategies.
• Develop significant relationships across all levels of the hospitals environment including decision makers and influencers.

Gilead Core Values

• Integrity (always doing the right thing)
• Teamwork (collaborating in good faith)
• Excellence (working at a high level of commitment and capability)
• Accountability (taking personal responsibility)
• Inclusion (encouraging diversity)

For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job

• Support and Coordination of the qualification process of selected hospitals.
• Partner with marketing to oversee the execution of brand strategies, goals and promotional tactics aligned with customer facing efforts.
• Lead the development and execution of strategic account & commercial plans which will include clear goals and tactics aligned with corporate and commercial business objectives.
• Develop mechanisms and execute on processes to regularly monitor account activity against goals and provide on-going feedback to the marketing team.
• Manage a budget and use of budget/resources.
• Establish and maintain productive and collaborative working relationships with cross functional peers and teams across the Kite Pharma & Gilead organisation.
• Develop significant relationships with KOLs & the senior account level leadership as well as other decision makers.
• Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions, Facilitate and provide timely feedback to appropriate Kite Pharma & Gilead management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities