Cell Therapy Site Operations Manager BeLux

at  BristolMyers Squibb

WORKING WITH US

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
The Cell Therapy Site Operations Manager (CTSOM) plays a critical role in
The commercial success of BMS’s innovative cellular therapies by coordinating and managing the onboarding of CAR T centers in Netherlands, as well as continuous update of their capabilities according to state-of-the-art standards. Develop and implement account plans of CAR T treaters as well as the key referrers and giving input to the cross-functional development of the national brand strategies.
The CTSOM acts as primary contact point for the sites and will compliantly engage accounts in his/her geography, cultivate strong customer relationships, determine/address CAR T onboarding and support logistical needs, and manage a best-in-class CAR T center onboarding process for the assigned centers as well as their continuous update of their capabilities.
The CTSOM is responsible to ensure that all site-specific trainings (e.g. education on the process, the product handling, disease management, etc.) are conducted by the appropriate, functional BMS roles.
While the role is field-based, the CTSOM plays a critical role within the CT cross functional team to drive and execute cross-functional CAR T strategy and operational plan. (including promotion of BMS’ cellular therapies and initiating peer-to-peer events where needed). He/she will gather market insights and define and monitor relevant KPIs to optimize execution and customer experience

CAR T Site onboarding and Operational Excellence

• Be the point of contact for stakeholders in all centers, accountable for the coordination of site-specific process steps during onboarding, launch and ongoing support phase of BMS’s cell therapies in all eligible Dutch centers.
• Lead an organized and efficient onboarding process for eligible Dutch centers , according to BMS’s onboarding plan, through collaboration with cross-functional BMS team members and site account stakeholders including clinical staff of different disciplines, ICU, department decision makers, pharmacy, laboratory, supply and distribution, purchasing, operations.
• Maintain frequent contact with CAR T site stakeholders to ensure the customers voice is being heard, issues are timely managed and innovative ideas can be developed to constantly improve patient and customer satisfaction.
• Enhances operational excellence and innovation (e.g., customer-friendly solutions, process optimizations, inputs on customization and improving the CTDP, etc.).
• Engage with selected CAR T centers which are not yet onboarded, to evaluate site-specific onboarding needs and capacity with the objective to develop site-specific onboarding plans and specify timeframes for completion in an ongoing manner and for further indications.
• Closely collaborate with CAR T centers to manage awareness, understanding and expectations regarding slot availability and demand.
• Contract management: Provide ongoing contract management for the site including existing contract renewals/addendums.
• Ensure all onboarding processes and updating of capacities are executed within BMS’s regulatory and legal guidelines.
• Proactively collect site feedback, monitor site incidents, and identify customer needs
• Resolve operational and logistical customer issues, together with cross-functional team members
• Direct questions to appropriate BMS colleagues