Center Clerk

at  UPS United Kingdom

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

JOB DESCRIPTION:

FUTURE YOU makes a lasting impact.
Customer Service Clerk
FT Days Administration Clerk 37.5 hours
Shifts – Dayshift Monday to Friday 08.00 - 16.00 (0.5 hour unpaid lunch)
Job Summary
Responsible for general administration duties while reporting to the Administration Team Leader. Communicating with other departments to ensure the smooth running of the operation.
You may be required to work additional hours to meet the needs of the entire operation, including weekends.
Flexibility is a necessity

What you’ll get:

• A competitive salary
• Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye), plus many more benefits.
• Opportunities to progress – thanks to our ‘promotion from within policy’

What you’ll do:

• Maintain files and records so they remain updated and easily accessible.
• Answer the phone to deal with enquiries or redirect calls to appropriate colleagues.
• Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages.
• Assisting in holiday cover in other departments.
• Regular use of e-mail to communicate with customers and colleagues to solve issues and reply when necessary.
• Re-booking of orders or loads which have missed their booking.
• Comply with procedures and Health & Safety requirements ensuring that your department is kept clean and tidy.
• Communicating any issues, verbal and written to the Team Leader, notifying them of any issues which may require further follow up.
• Ensuring a handover is completed if another person is following you in your department.
• General AD-HOC requirements.

What you’ll need:

• Very good knowledge of MS office.
• Proven experience in a similar role.

Preferred but not Necessary:

• Keen and enthusiastic.
• Effective team player.
• Punctual and reliable.
• Willing to work in a busy office environment.
• Calm and able to work under pressure.
• Excellent communication skills.

How we recruit:
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting, and compensating based on merit, experience, and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.
A bit about a big business
Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world’s largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

• Maintain files and records so they remain updated and easily accessible.
• Answer the phone to deal with enquiries or redirect calls to appropriate colleagues.
• Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages.
• Assisting in holiday cover in other departments.
• Regular use of e-mail to communicate with customers and colleagues to solve issues and reply when necessary.
• Re-booking of orders or loads which have missed their booking.
• Comply with procedures and Health & Safety requirements ensuring that your department is kept clean and tidy.
• Communicating any issues, verbal and written to the Team Leader, notifying them of any issues which may require further follow up.
• Ensuring a handover is completed if another person is following you in your department.
• General AD-HOC requirements