Central Booking Officer - Upper GI and Bariatrics

at  Ashford and St Peters Hospitals NHS Foundation Trust

Do you have a passion for helping others on a daily basis while working in fun, fast paced team? Then you may be exactly who we are looking for! An exciting opportunity to join a well-established, friendly, and experienced administrative team has arisen within the Bariatrics, Upper GI & General Surgery at Ashford and St Peter’s Hospital. The post will be of interest to those who are passionate about patient care and providing a high-quality experience. The post will provide an extensive opportunity to build and develop skills required to move forward to a more senior role. The successful candidate will be joining a supportive, forward-thinking department which values individual wellbeing, teamwork and a positive approach.
The role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders including Nurses, Consultants, Administrative Staff, and all patients waiting for outpatient procedures and operations.
The Central Booking Officer will provide a fast and efficient service which allows patients surgical procedures to be booked.

Using LUNA on a daily basis, liaise with Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner
To manage theatre lists, bookings, and cancellations
For all internal C2C referrals, responsible for raising C2C form and submitting it to appropriate specialty within 48 hours of referral
To highlight any potential breaches or delays in the patient’s pathway to the Assistant Service Manager
Attend regular team meetings arranged by ASM/ Team Leader (e.g. PTL meetings)
To be independently responsible for, and actively manage waiting lists, and theatre lists
To ensure that the relevant kit and surgical equipment for particular procedures are arranged
To liaise directly with patients to book, cancel, and rebook any outpatient procedure dates
Monitor overbooking of theatre lists to ensure that there is low risk of patient cancellations
Manage changes in consultant and nurse rotas which may result in changes to theatre lists and patient moves as a result
To use new working systems within the Clinical Office to promote an efficient service
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter’s, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
Excellent pension scheme and annual leave entitlement
On-site Nurseries
On-site staff cafes
On-site parking
Support in career development
Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.