Central Dispatcher/Customer Service Kelowna

at  Marios Towing Ltd

Mario’s Towing is growing and we are looking to add to our towing family in Kelowna!
We’re currently looking for a Fulltime Central Dispatcher to join our team.

REQUIREMENTS:

• Vehicle knowledge an asset.
• Must have computer skills
• Able to work under busy conditions
• Have excellent communication skills dealing with customers, drivers, co-workers, team members and management.
• Able to work without supervision.
• Able to work within a team environment
• Strong Multitasker and Positive Attitude
• Strong Organizing Skill

Job Duties:

• Answer incoming customer inquiries
• Offer support and solutions to customers in accordance with the company’s customer service policies

Wage: $20-$25.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care
• Extended Health Benefits after 3 months.

Schedule:

• 8 hour shift
• Day shift
• Afternoon shift
• Holidays
• Weekend availability

Language:

• English

RESPONSIBILITIES:

• Answering phones, emails
• Working directly with customers to book tows
• Working directly with drivers in all locations, giving call information and clearing
• Maintaining Customer Service with Team Members and Customer’s

Job Duties:

• Answer incoming customer inquiries
• Offer support and solutions to customers in accordance with the company’s customer service policie