Central Fundraising Manager

at  Alzheimers Research UK

SalaryCirca £43,000 per annum
Contract typePermanent
LocationGreat Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Published

SUPPORTER STEWARDSHIP

• Lead on the delivery of a unified approach to supporter care across SLF, including use of data, automation, product development and LTV.
• Monitor and gather feedback from employees and supporters about our stewardship and ‘surprise and delight’ offerings, constantly seeking creative and inspirational new stewardship methods and relevant improvements.
• Coordinate the re-engagement stewardship project for all SLF teams, with structured content input from Managers and direction from the CFM responsible for DIY fundraising.
• Inspire and train the CFT to nurture active fundraisers and build relationships to increase long-term loyalty.
• Frequently analyse and understand SLF supporter journeys to ensure they are consistent, ensure collaboration and idea sharing and offer the best level of stewardship for the supporter.
• Understand and analyse how RFOs and CFT steward supporters through to ensure cohesion, passing of leads between teams and sharing best practice across the wider team at all times
• Regularly review and analyse the supporter chase process to ensure we are receiving funds in a timely manner.
• Review and analyse the tiering system regularly to ensure it is fit for purpose and is offering the supporter the best stewardship journey.
• Lead on the implementation of recommendations from the annual mystery shopping exercise.

WHAT WE ARE LOOKING FOR:

• A good understanding of the world of online fundraising and the opportunities available to ARUK and the sector.
• Great knowledge and passion for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.
• Good practice and understanding of GDPR and compliance.
• Supporter/stakeholder management experience.
• Project management experience.
• Proven track record of meeting or exceeding financial and non-financial targets.
• Excellent CRM/database management skills.
• Excellent communication skills, both verbal and written.
• An ability to manage a busy and varied workload.
• First-class organisational skills.
• Excellent attention to detail.
• Skilled at building excellent relationships with internal stakeholders.
• A positive and contagious enthusiasm to inspire others.
• An approachable team player who is always seeking opportunities for collaboration.
• An interest in data analysis.
• Flexibility to work unsociable hours and willingness to travel independently.
  The closing date for applications is the 6th October 2024, with interviews likely to be held week commencing the 14th October 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.