Central Intake Clerk SGS (FT)

at  Waypoint Centre for Mental Health Care

NUMBER

1
North Simcoe Muskoka Specialized Geriatric Services (NSM SGS) is a regional program under the leadership of Waypoint Centre for Mental Health Care. NSM SGS was established in 2016 to advance the care of frail older adults and their caregivers in North Simcoe Muskoka. With a mandate for leadership, clinical service, education and mentorship, research and ethics as well as advocacy, the program collaborates with a broad variety of partners from within and outside the NSM health system to improve patient outcomes, build capacity and foster system change.
The Manager of Operation, Quality and Hub A is currently seeking a Central Intake Screener The purpose of the position is to To provide clerical services to the SGS Central Intake & Triage Department including: referral management; supporting communication between SGS clinicians and referral sources/primary care practitioners; and scheduling virtual appointments for NSM SGS affiliated physician specialists.

KEY ACCOUNTABILITIES:

• Acts as clerical support for the Central Intake and Triage program within the North Simcoe Muskoka Specialized Geriatric Services; able to coordinate resources, services and client intake for a number of clinical services and projects within SGS.
• Ensure accurate registration of clients to SGS service.Assigning clients to location in Community Wide Scheduling and/or obtaining additional referral information.
• Redirecting referrals to collaborating partners and providing support for circle of care communication.
• Arranging/coordinating client physician appointments and preparing/assembling necessary documents.
• Ensures filing and integrity of client paper records: quality assurance for uploading into electronic health record and destruction in accordance with Waypoint policy.
• Coordination of telephone calls including answering inquiries from outside agencies, community partners, physicians and other sources.
• Monitors census information and quality assurance program for registration process. Contributes to the registration process by obtaining client information, ensuring accuracy and conformance with standards/legislation of all information obtained.

REQUIREMENTS/QUALIFICATIONS:

• Successful completion of a Medical Terminology course or a Medical Office Admin program from a recognized post-secondary institution.
• Recent and related clerical experience in a fast-paced office environment within a multi-service regional program.
• Demonstrated knowledge and experience with various Electronic Health Records: registration and scheduling processes and clinical information guidelines.
• Knowledge and experience with relevant legislation and policies, e.g. the Mental Health Act, Health Care Consent and Substitute Decisions and Personal Health Information Protection Acts and Criminal Code of Canada to ensure compliance when preparing and checking forms and when releasing information
• Experience working with and maintaining confidential information.
• Experience with Word processing equipment and software packages (Microsoft Office suite)
• Experience with OTN scheduling and ability to coach clients in attending virtual visits.
• Results oriented work ethic to undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results.
• Ability to follow multi-step, complex work processes.
• Teamwork and interpersonal skills in order to work within a multidisciplinary team.
• Proven written and verbal communication skills and customer service orientation in order to deliver a high level of customer satisfaction in the delivery of services to internal and external customers.
• Proven ability to adapt readily to change
• Models and promotes core ethical practice, Waypoint Values (Caring, Respect, Accountability, Innovation), and reflects an optimistic and positive attitude
• Preference for proficiency in French/English language

Please refer the Job description for details