Central Reception

at  McInnis Holloway Funeral Home

Looking for a rewarding career and not just a job! Are you looking to expand your horizons?
Why not apply for our Central Reception position?
McInnis & Holloway Funeral Homes, a family-owned funeral services company that has been part of the Calgary community and leader in the funeral services industry of over 120 years, is seeking a professional and courteous individual to join our dynamic and dedicated Central Reception team. This role supports our 10 locations in the Calgary area and a staff of over 130 amazing people, providing exceptional customer service via telephone and messaging as the first point of contact for the families we are privileged to serve.
This is Day shift 6:30 AM to 6:30 PM position, working a 4-days on, 4-days off rotation.

What you’ll do:

• Manage a multi-line phone system for incoming and outgoing calls
• Provide exceptional, kind, and empathetic customer service to callers seeking assistance for a loved one’s passing
• Use well-honed active listening skills to capture all relevant details
• Transfer calls to the appropriate person as required
• Respond to all website messages and information requests
• Input call information into planners for team access
• Assist in calling doctors and Medical Examiners for information regarding releases
• Support other departments with projects and administration assistance as time allows
• Other duties as required

What you bring:

• Pleasant telephone manner with compassionate, empathetic personality
• Experience managing a multi-line telephone system
• Proficient in Microsoft Office and Google Suite
• Strong verbal and written communication skills
• Fluency in English
• Strong administration and customer service skills
• High-level active listening skills
• Attention to detail is a must
• Ability to manage, assign, and prioritize daily tasks
• Able to handle sensitive and confidential information
• Have the ability to work independently and within a Team
• Must be flexible working weekends, long hour shifts, public holidays

What we offer:

• Starting wage of $20.50 / hour
• 4-days on, 4-days off schedule
• Central southwest Calgary location with free parking
• Participation in the company, quarterly bonus plan - up to 10% of base earnings, after 6-months.
• Amazing benefits package including prescriptions, dental, vision, travel, paramedical services, etc. after 3-months.
• Start accumulating paid vacation days from the first day of employment.
• RRSP program with $1,000 and $1,500 company contributions.
• Matching savings plan.
• Paid sabbatical program.
• Company-provided uniforms including dry cleaning.
• Opportunities for professional growth and development.
• Company events.
• Employee referral bonus program.
• A warm, welcoming, positive company culture.

Please note: Successful candidate will be required to provide a security clearance letter.
We thank all candidates for their applications but only candidates selected for an interview will be contacted.

• Manage a multi-line phone system for incoming and outgoing calls
• Provide exceptional, kind, and empathetic customer service to callers seeking assistance for a loved one’s passing
• Use well-honed active listening skills to capture all relevant details
• Transfer calls to the appropriate person as required
• Respond to all website messages and information requests
• Input call information into planners for team access
• Assist in calling doctors and Medical Examiners for information regarding releases
• Support other departments with projects and administration assistance as time allows
• Other duties as require