Central Reservations Agent - Sudima Hotels

at  HIND Management

WHO WE ARE / KO WAI MĀTOU

Our parent company Hind Management, builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility. Through Kaitiakitanga and sustainable travel, we care for and protect Aotearoa’s unique environment for generations to come.
We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management’s belief in empathy, understanding and accommodating differences.
We work together, we are connected on so many levels. family, business, community, local, and global. From the simplest of goals - putting a smile on our guests’ faces - to dealing with challenges on a global scale, we can only achieve it if we work together.

PREFERRED SKILLS, QUALIFICATIONS & EXPERIENCES

• minimum 1 year of front desk or reservations experience in a hotel or travel agency is required, on job training will be provided
• minimum 1 year of Customer Service experience is essential
• Experience with online reservation software, office 365, volume email & telephone management highly regarded.
• Excellent accuracy, verbal and written communication skills to a professional standard
• Basic numerical ability & Computer literacy
• Study towards Hospitality/Business Management or similar to Level 4 or above is advantageous

We are looking for a Reservations Agent with great attention to details to join our fun friendly Central Reservations team in Auckland City. This role will be responsible for managing and loading reservations from various markets (F.I.T, Wholesale and Corporate segments) for our Sudima Hotels Branded properties, taking incoming calls, answering queries and inputting reservations into the online system, all whilst ensuring accurate information is entered our customers feel valued.