Central Teaching Spaces Operative

at  The University of Manchester

Interviews will take place on the Oxford Road Campus in the week commencing 11 November
We are seeking a Central Teaching Spaces Operative to join our busy and multifaceted team based within the Directorate of Estates. In this customer-focused role, you will be responsible for ensuring the smooth scheduling and allocation of centrally timetabled rooms, as well as handling one-off bookings for meetings and conferences.

ESSENTIAL SKILLS:

• Proven administrative experience in a customer-oriented environment within a large organisation.
• High volume phone handling experience.
• Strong computer literacy, particularly in the use of databases and non-Microsoft Office applications.
• Commitment to delivering top-level customer care.
• Ability to work independently and as part of a team, with attention to detail and effective prioritisation.

DESIRABLE SKILLS:

• Experience in academic administration within a Higher Education Institution (HEI).
• Familiarity with timetable software and academic scheduling.

• Process room booking requests and timetabling change reqeusts, ensuring fairness and efficiency throughout.
• Support collaboration with teams such as Timetabling, Conferencing, and Media Services.
• Continuously contribute to the team’s service development, and help to maintain it’s high level of performance.
• Deliver exceptional customer care, handling sensitive issues and offering solutions in challenging circumstances.
• Provide a customer-focused enquiry service for all aspects of central teaching spaces both via phone and email.
• Establish and maintain a wide knowledge of our estate and help to ensure our spaces are in effective working order.