Centralized Access Rep II, Hybrid, New Jersey

at  RWJBarnabas Health

Req #: 0000172361
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: Centralized Scheduling

QUALIFICATIONS:

Required:

• High school education or equivalent with emphasis on computer literacy and communication skills.
• Customer service experience required
• Knowledge of medical terminology, hospital financial systems, and insurance processes
• 2+ years of relevant experience in patient access
• Proficient in multiple functions within patient access and revenue cycle
• Successful completion of all training orientation programs required

Preferred

• Patient Access Certification (CHAA) strongly preferred

ACCURATELY PERFORMS ALL THE APPROPRIATE TASKS TO COMPLETION FOR DATA CAPTURE AND ENTRY

• Accurately performs all the appropriate tasks to completion for hospital/physician scheduling, pre-registration, and financial clearance.
• Follows departmental processes and procedures in support of accuracy, safety, patient experience and revenue cycle outcomes.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Central Access Representative position plays a key role in the health system interacting with patients, providers, payers and counterparts involved in each patients care.

• Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
• Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.
• Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances..
• Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.
• Ability to support peer leadership to meet department goals including training delivery, assignment support, escalation and troubleshooting to support operations