Centralized Scheduling Coordinator

at  Samaritan Health Services

DEPARTMENT DESCRIPTION

• 
  The Diagnostic Imaging teams at Samaritan Health Services use state-of-the-art imaging technology while providing health care teams with the information needed for a fast, accurate diagnosis. Imaging services include: X-Ray, Fluoroscopy, Bone Density, CT Scan, Digital Mammography, MRI, Nuclear Medicine, and Ultrasound services. We now offer PET-CT scans, the latest in diagnostic imaging technology and one of the most powerful imaging tools that physicians can use to help diagnose and treat patients with cancer and other diagnoses.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.
• Experience in a reception or customer service setting required.
• Experience or training in medical terminology and computer applications required.
• Experience in a healthcare setting performing similar tasks preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Clerical/Transcribe: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Ability to enter, transcribe, record, store or maintain information in written or electronic form.
• Adaptability/Flexibility/Social Perceptiveness: Basic understanding of age-related differences in caring for and communicating with patients and caregivers. Ability to respond quickly and appropriately to urgent situations that may arise with diverse patient populations, as well as adjust actions in relation to others and adapt to offer best possible care to patients. Possess sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
• Communication/Medical Terminology: Effective written and oral communication skills in order to explain complex issues, exchange information between team members, and tactfully discuss issues. Knowledge of medical records, procedures, and terminology.
• Confidentiality/Health Information Technology: Knowledge of and ability to comply with State and Federal (HIPAA) laws pertaining to confidentiality of protected health information and how it applies to health information technology.
• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Stress Management/Problem Solving/Time Management: Ability to maintain patience and composure in high stress/difficult situations. Ability to organize, plan and prioritize work to be completed within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments.

• 
  Performs general receptionist and scheduling activities, patient record processing and other duties as assigned in Imaging Services. Assists management and technologists with file room and clerical tasks.