Centre Manager - Daycare

at  Bruces

Job Advert
Here at Bruce’s we are looking for a Centre Manager to join our Umberslade Estate centre!

ABOUT US:

Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog.
Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.
Our purpose at Bruce’s is to unleash happiness and enrich the lives of more dogs and their families and we achieve this through our values P.A.W.S (Pawsitivity, All fur one, Wag for it and Sniff out the new stuff).
We believe that Paw-sitivity rocks! When it comes to our team, our dogs and our customers we’re caring and All fur one. We work hard, are passionate and Wag for it because we love what we do.
And, like our doggy friends, we’re forever curious to Sniff out new stuff.
Our values help guide how we behave, remind us what’s important to ourselves, to dogs and their families and what fires us up as a pack.

Bruce’s supports its managers to lead with autonomy, the overall mission is to deliver ambitious and profitable growth through an engaged, motivated, and happy team.
As a Centre Manager at Bruce’s you will be the heartbeat of our Doggy Day Care experience. You will lead, empower and develop our dedicated and enthusiastic teams of dog loving professionals, ensuring an exceptional experience for both dogs and their human pawrents.
As the Centre Manager you will oversee the seamless day to day running of the centre with a relentless focus on logistics, fleet and people management. Our Centre Managers are also driving force behind learning and development, customer service, health and safety and all the commercial aspects of running a Bruce’s.

Being a Centre Manager also involves ensuring the centre is compliant, risks are sighted and mitigated and licensing regulations are strictly adhered to as well as:

• Handle the daily operational challenges (van, people and canine logistics)
• Champion team engagement and motivation on a daily basis
• Project management as well as budgeting with a good understanding of P&Ls
• Support the General Manager and taking on responsibilities to support other centres as and when needed.
• Weekly and monthly reporting to the Senior Leadership Team
• Manage the Centre in accordance with the Bruce’s Difference; Fluent in Dog, Enrich Every Dog, Celebrate Friendships and Bow Wow Factor
• Support and drive marketing efforts to gain new customers and also focus on customer retention
• All customers are highly satisfied by the service the team deliver.
• End to end people management (performance management, formal meetings, attendance as well as staff first days and inductions
• Managing of monthly payroll submissions and overseeing labour costs