Centre Support Officer

at  BPP Professional Education Group

CENTRE SUPPORT OFFICER

Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
Customer Experience team is recruiting for a new role within the team, Centre Support Officer and we’re looking for enthusiastic and pro-active individuals for this role.
As Centre Support Officer you will assist with centre activity and student events, including student inductions and other staff or student-led events. It will be your role to ensure students receive good customer service from the very first moment they step into our study centre.

WHAT EXPERIENCE YOU’LL NEED

To be successful in this role you will need to have a proven track record in the following areas:

• A genuine interest in helping customers and providing an excellent customer experience and a student-centric, service culture attitude
• Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
• Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
• Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
• Experience of working in a flexible and fast-paced environment

Apply now, and join a team working together on one common goal: delighting customers with the information they need.
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.

WHAT YOU’LL BE DOING

In this role you are the owner of the students wish. You make things happen and put smiles on faces. You’ll be helping our students get the answers and information they need to learn, develop and progress.

As such, you will be responsible for:

• Manning reception or enrolment room desk on a rota basis
• Assisting the enrolment process including helping students to send in the correct documents

• Keeping a track of the number of students coming into enrol

Facilitate pre-arrival calls

• Escalate any late arriving students to Student Arrivals Team
• Responding to students queries via case management system (Salesforce)
• Assist Centre Support Managers with organising and setting up events for the entire student population
• Actively support students in any conversation/correspondence to promote international student well-being
• During peak hours, Centre Support Officers will be required to work on case management system to manage the queries. In addition to assisting facilities teams with setting up classrooms ensuring teaching is ready to commence.

To be successful in this role you will need to have a proven track record in the following areas:

• A genuine interest in helping customers and providing an excellent customer experience and a student-centric, service culture attitude
• Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
• Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
• Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
• Experience of working in a flexible and fast-paced environmen