Change Analyst

at  Gemserv

Company Description
Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone.
The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.
At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more.
Job Description

REQUIREMENTS

The successful candidate will be able to demonstrate the following skills, knowledge, and experience:

Required Experience:

• Demonstrable experience in the GB energy retail market in a relevant role.
• Understanding of the regulatory framework for the GB retail energy market.
• Experience developing solutions to complex operational and technical issues impacting a variety of stakeholders.

Required Skillset:

• Adept and versatile with the ability to understand and process vast, complex information.
• Ability to identify and understand the impacts of policy development and regulatory change on a broad range of stakeholders.
• Analytical skills to identify the root cause of issues and develop optimal solution options.
• Exceptional presentation and communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences.
• A keen eye for detail and the highest standard of quality for themselves and others.
• Passionate about delivering exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do.
• Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future.
• Upon employment, employees should also have a sound awareness of the Company’s Information, Quality, Environmental, and Energy Management Systems.

Additional Information

THE ROLE

The Change Management Team is empowered and responsible for delivering a strategic programme of change to the industry, proactively raising Change Proposals to address known issues and opportunities, and prioritising the change agenda to deliver an innovative, transparent, and effective change process that focuses on consumer outcomes.
The Change Analyst will be responsible for the day-to-day operation of the change process, developing solutions to address issues and realise opportunities in the retail energy market, engaging with stakeholders to capture views and impacts, producing change documentation, and ensuring REC products remain accurate and up to date.

RESPONSIBILITIES

• Develop an in-depth understanding of the Retail Energy Code, its products, and the end-to-end impacts of these on industry stakeholders and consumers.
• Provide advice and support to REC parties and stakeholders in understanding and engaging in the change process.
• Identify the impacts of Change Proposals to REC products, Parties and Service Providers, consumers, and other Industry Codes.
• Analyse the root causes of issues and develop effective, proportionate, and enduring change solutions in collaboration with other Code Manager and other Service Providers.
• Produce comprehensive, accurate, and realistic Change Proposal Plans setting out a timetable for each Change Proposal relative to its complexity, importance, and time-sensitivity.
• Produce and review responses to impact assessments and consultations, identifying required amendments to solution options and legal drafting.
• Organising and setting up workshops / arranging documentation to facilitate industry feedback / collaboration / input at various working and issues groups.
• Complete cost-benefit analysis and produce robust business cases to support the case for approving or rejecting Change Proposals.
• Produce high-quality change documentation to internal quality standards.
• Develop and maintain strong, collaborative working relationships with other Code Managers and other REC Service Providers.
• Provide 2nd line support to the service desk to resolve change management queries and assist with front-line queries during busy periods.