Change Analyst

at  Vodafone

Location: Manchester/Leeds + *Hybrid
Salary: Excellent base salary + Benefits
Working hours: Full time 37.5 hours per week – Mon to Fri

Please note that the ability to achieve and maintain Security Clearance is essential for this role.

• Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of the Business Technology Solutions for Vodafone UK, the team that design and develop our converged communications solutions, drive efficiency through automation and AI, whilst implement the solutions directly with our customers. We help thousands of businesses across the country with our connectivity solutions.

WHO YOU ARE

• Understanding of Change Management methodology & principles (ITIL or similar)
• ITIL v4 Foundation certificate is desired
• Organised and delivery focused, strong planning skills, effective time-management
• Ability to interpret, analyse and present appropriate data to all organisational levels
• Proven ability to build and maintain relationships with key stakeholders, both internally and externally, through strong communication
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Key accountabilities and decision ownership:

• To own, execute and drive the Change Management process, using effective organisation and planning skills to enable the efficient co-ordination and communication of all Change Requests
• Ensure all current Changes are logged and progressed, have accurate impact statements, are risk assessed, are prioritised with appropriate severity, and are approved by appropriately defined personnel
• Identify, escalate, and manage risks and issues to ensure changes are deployed effectively within the live environment
• Identify new ways of working to enhance the existing process and strive for simplicity in the management of Changes
• To act as a Change Management Subject Matter Expert (SME) to guide the onboarding of new services, products, processes, and customers that require the support of the Change Management team
• Accurately communicate all relevant planned Changes to impacted customers and stakeholders
• Build and maintain relationships with Operational Leads, Service Managers, Project / Programme Managers, Customers and Supplier

WHAT YOU’LL DO

As a member of the Change Management team, you will work within an ITIL based Change Management framework in which standardised methods and procedures are used for efficient and prompt handling of all technology changes. This is to minimise the impact of change related incidents upon service quality, and consequently improve the day-to-day operation of Vodafone and its Customers.
You will be responsible for the governance of the Change Management process, which includes the review, assessment, communication, and accurate closure of all technical changes in accordance with agreed service level agreements.
Responsibility for driving continual improvement in change planning and deployment measured against defined KPIs to maintain the stability of Vodafone and its customers.

Key accountabilities and decision ownership:

• To own, execute and drive the Change Management process, using effective organisation and planning skills to enable the efficient co-ordination and communication of all Change Requests
• Ensure all current Changes are logged and progressed, have accurate impact statements, are risk assessed, are prioritised with appropriate severity, and are approved by appropriately defined personnel
• Identify, escalate, and manage risks and issues to ensure changes are deployed effectively within the live environment
• Identify new ways of working to enhance the existing process and strive for simplicity in the management of Changes
• To act as a Change Management Subject Matter Expert (SME) to guide the onboarding of new services, products, processes, and customers that require the support of the Change Management team
• Accurately communicate all relevant planned Changes to impacted customers and stakeholders
• Build and maintain relationships with Operational Leads, Service Managers, Project / Programme Managers, Customers and Suppliers