WHAT WE NEED FROM YOU:

• Fluent in English
• Familiarly with the Software Development Lifecycle and ITIL processes
• 2+ years of Change Management / communication experience, particularly on large initiatives with a technology component
• Proficient in Google and Microsoft toolsets

• Nice to have:

• Power Apps and photoshop experience;
• Prosci Certification
• Experience with various AI toolsets

LI-DI1 #LI-Remote

• Triage incoming communication requests across multiple technology and cyber security projects and programmes. Proofread communications for accuracy, readability, while ensuring they align with our House Writing Style and standard template.
• Determine the appropriate subject matter experts (SME) and approvers to ensure the accuracy of the content.
• Work closely with executives to achieve the final approval of communications.
• Work closely with project teams and leaders to write curated content / topics.
• Responsible for the publishing of content to various internal communication channels.
• Manage communication channels, stakeholder groups and distribution lists.
• Design, develop, and deliver communication and training efforts to upskill the organisation in communications.
• Define and track metrics to determine effectiveness of communications and channels.
• Work on dedicated special projects.
Environment
• Ability to perform in fast paced environment
• Collaborate with global colleagues across geographic regions with culturally diverse backgrounds
• Organizational and follow-up skills, with the ability to handle multiple communications simultaneously.
• Strong organizational and time management skills.
• Ability to work independently and triage incoming communication requests.
• Strong written and verbal communication skills with an ability to quickly build credibility, rapport and positively influence others.
• Ability to take initiative and possess creatively problem solve.
Relationship
• Ability to build strong, trusting relationships with internal stakeholders/SMEs.
Writing
• Ability to work with & comprehend technical staff and translate key information to non-technical personnel.
• Ability to think strategically and work with individuals at all levels within the organization writing in different voices.
• Ensure messaging aligns / ties back to organisation’s technology and cyber security strategies • Apply organisation branding to communications and presentation.
• Strong proofreading skills.
• Excellent writing and interviewing and communication / grammar skills.
• Strong research and fact-checking skills to ensure accuracy.
• Working knowledge of AP style.