Change Consultant - 12 Month FTC

at  Nationwide

Change Delivery – Retail Transformation is an exciting, dynamic, and fast paced area, which is responsible for managing and delivering successful business change aligned to the Nationwide Strategy. We work closely with a wide range of stakeholders from across Nationwide on a variety of deliveries. Everything we do has a direct impact on Nationwide’s success, whether because of improving service offerings, enhancing processes, or mitigating risk – in this team you will make a direct difference to our customers and colleagues.
In this role you will lead small-medium scale change and be responsible for delivering business readiness activities to colleagues across Retail. Ensuring that change is effectively delivered across Nationwide at the required pace and standards, implemented in a considered and controlled manner, fully realising the benefits and outcomes of change. You will also support Change Manager’s with medium and large business change deliveries, leading on specific workstreams and working alongside other change consultants where applicable.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at out Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

As a minimum requirement you’ll:

• Experience of delivery small scale change or business improvements
• Have knowledge and experience of change management, methodologies, and their application
• Experience in Process Mapping and identification of Continuous Improvement opportunities
• Have excellent organisational, planning and communication skills linked to delivering change
• Be able to build effective stakeholder relationships across the business up to senior management level to ensure successful change implementations through managing and implementing small scale changes across our frontline teams.
• Understand customer needs and the different channels they interact with us through.
• Experience of working in a fast-paced environment, you’ll be able to work alone effectively using your initiative as well as working alongside others.
• Flexibility to move from one delivery to another to meet business needs.
• Have a good level of ability using Excel, VISO and PowerPoint

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

• Working with both Change Managers and Senior Change Managers you will support the planning, scoping, implementation and embedding of medium and large-scale projects, as well as leading the Retail Readiness delivery of smaller projects and change initiatives into all frontline teams.
• Opportunity to support the Senior Change Managers, Change Managers and Risk Partners to engage with stakeholders across Retail Product to map processes E2E effectively and accurately aligned to the societies mapping standards and stored in the society’s repository of ARIS.
• You will apply appropriate change management practices to all deliveries, including full governance lifecycle following the societies standards.
• Build and manage relationships across all business areas and at all levels, establishing an effective working relationship between all members of the change team.
• Act as an ambassador for Change Delivery, championing the customer (internal and external) as part of change delivery and ensuring you represent the needs of the Community within corporate projects that will both drive forward delivery, but also influence decision making and ensuring alignment with the Society Strategy.
• Support building and managing relationships across the E2E, to establish an effective working relationship to create and validate the accuracy of the ARIS maps with the appropriate approvals and be responsible to ensure that all documentation is stored appropriately for governance purposes.
• Accountable for identifying continuous improvement opportunities and logging them effectively