Change Enablement Manager

at  Skillspark AB

REQUIREMENTS:

• 7+ years experience working with Change Enablement
• 7+ years of experience working in an IT environment aligned with ITIL Practices
• Strong stakeholder management
• Experience working in a highly regulated environment
• Experience developing the Change Enablement Practice
• Experience working with Service Now and modules related to the Practice
• High level of attention to detail and proactiveness.
• Ability to initiate improvements and drive them to completion.
• Ability to work in a high pressure environment and balancing conflicting priorities.
• Confidence to manage conflict, provide push back and challenge stakeholders to protect the live environments.
• Experience of identifying and managing risks.
• Build and manage highly effective relationships with projects, sponsors and stakeholders.
• Working with multi-disciplined teams, Service Providers and individual resources particularly in IT related areas

• Chair the Change Advisory Board and all Change Enablement related meetings.
• Practice development plan. Including maturity analysis and proposal of continuous improvement initiatives.
• Ensure all new/updated services being transitioned into Operations follow Change Enablement Practice, procedures as well as related practices such as but not limited to: Quality Assurance, Readiness, Incident Management, Problem Management, Release Management
• Develop and Maintain a Practice Plan for Change Enablement with clear deliverables and improvement initiatives.
• Ensure all our Managed Service Partners adhere to our Practices through collaboration while maintaining open lines of communication for suggested improvements from all sides.
• Develop and report monthly KPIs linking trends where applicable to the related Practices (i.e. Incident Management, Problem Management, etc…) or areas to adjust or eliminate pain points.
• Create and deliver training material for the Practice for new joiners and refresher trainings for users that need re-training.
• Suggest and drive improvements to our Service Now change module with our development team to achieve best practices and assist with overall strategy
• Continuous trend analysis of changes and common issues.
• Producing and/or reviewing RCAs for failed Changes.
• Enforcing Practice and holding stakeholders accountable for delivering high quality Change Requests.
• Analysing proposed risk and impact assessments for Change requests.
• Guide development of the Change Practice and related Change module in Service Now