Change Integration Support Specialist

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

The Change Integration Support Specialist reporting to the Manager, Business Integration acts as a product subject matter expert, supporting business partner onboarding, inquiries, development and testing of products and services offered by Canadian Shared Services (CSS).

• Collaborate with business partners, Suppliers and Change Integration Specialists, supporting new or changes to CSS products and services
• Adhere to predefined Business Integration processes
• Participate as a Subject Matter Expert in various integrations, including the development of new technologies
• Support the onboarding activities and training of internal stakeholders on products offered by CSS
• Create and maintain required process and service documentation
• Develop and maintain strong partnerships, ensuring consistent and clear communication with all internal and external business partners
• Support, coach, mentor and provide training to new or junior team members
• Participate in testing to identify defects and issues during service integrations
• Act as a second tier of support, ensuring resolution of problems by identifying root cause and providing recommendations to improve processes with suppliers, internal business partners and Business Integration team members
• Develop eSignature forms used in Digital Signature processes