Change Management, Communication and Distribution Engagement Forum (DEF) Lead

at  Sanlam

WHO ARE WE?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

EXPERIENCE AND QUALIFICATION/S REQUIRED

• Bachelor’s degree or Diploma in change management
• Certification in communication/journalism will be an added advantage
• Certification in Project management will be highly advantageous
• 7+ years’ background in a similar position.
• The experience of building targeted content is advantageous.
• Sound understanding of communication practices and procedures.
• Excellent communication skills.
• Ability to multitask and work well under pressure.
• Outstanding organizational and leadership skills.

WHAT WILL YOU DO?

As the Change Management, Communication and Distribution Engagement Forum (DEF) Lead, you will play a pivotal role in driving change management initiatives, orchestrating communication strategies and overseeing the Distribution Engagement Forum. Your responsibilities will encompass planning, executing and reporting on change management efforts across all distribution channels, ensuring seamless communication internally and fostering employee engagement through the DEF.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

• Change Management Expertise: Demonstrated experience in developing, executing and measuring change management strategies. This includes guiding the business through change initiatives, analyzing impacts and ensuring successful execution.
• Communication Mastery: Exceptional communication skills are essential. You must effectively convey messages internally, ensuring alignment with organizational objectives and maintaining consistency across all channels.
• Distribution Engagement Forum Leadership: Ability to lead and manage the Distribution Engagement Forum effectively. This involves planning, facilitating discussions and reporting on outcomes to drive employee engagement and alignment with business goals.
• Strategic Thinking: Strong strategic thinking capabilities to develop and implement marketing and communication strategies aligned with business objectives. This includes identifying target audiences, conducting market research and positioning the brand effectively.
• Team Management: Proven ability to manage and motivate a team, providing support, guidance and opportunities for skills development. You’ll also be responsible for creating and maintaining a positive team culture.
• Adaptability and Resilience: The financial services industry is dynamic and change is constant. You must be adaptable, resilient and able to thrive in a fast-paced environment, overcoming challenges with a solutions-oriented mindset.
• Collaboration Skills: Effective collaboration with cross-functional teams and external stakeholders is crucial. You’ll work closely with various departments and external service providers to ensure seamless execution of communication initiatives.