Change Management Consultant | Deloitte Technology Delivery Center

at  Deloitte

GENERAL INFORMATION

Position
Change Management Consultant | Deloitte Technology Delivery Center
Work arrangement
Full-time
City
Bucharest, Iasi
Country
Romania
Department
Deloitte Technology Delivery Center (RO)
Team
Human Capital
Area of interest
Business Development, Consulting, Design / Graphics / Content Creation, Digital, Project & Programme Management
Way of work
Hybrid

WHO WE ARE LOOKING FOR

As Change Management becomes more complex and cross-functional, we expect our consultants to have a mix of technical and soft skills:

• Knowledge of Cloud Solutions (transformation, integration experience in S4/HANA, Workday, SuccessFactors, Salesforce, ServiceNow);
• Facilitation and communication skills (both written and verbal);
• Stakeholder management skills;
• Understanding of how people go through a change and the change process;
• Experience and knowledge of change management principles, methodologies, and tools;
• Mastery of English (written, verbal, presentation);
• Excellent active listening skills;
• Ability to articulate messages to a variety of audiences;
• Ability to establish and maintain relationships with the team;
• Flexible and adaptable, able to work in ambiguous situations;
• Resilient and tenacious with a propensity to persevere;
• Organized, with a natural inclination for planning strategy and tactics;
• Problem-solving and root-cause identification skills;
• Able to work effectively with multiple levels in an organization;
• Team player and able to work collaboratively with and through others;
• Familiarity with project management approaches, tools, and phases of the project lifecycle;
• Experience with organizational change efforts;
• Bachelor’s degree.

Communication

• Create operative project communication and support work streams (e.g. overview slides; branding, orthography & consistency, and layout review);
• Update and adapt communication material (PowerPoint, interactive PDFs);
• Document, forward, and maintain Q&As and compile FAQ lists from various sources (e.g. in workshops, inbox, interactions with SMEs);
• Creating client templates for specific newsletters;
• Create videos/screencasts;
• Prepare SharePoint site updates;

Change Management

• Identify and update stakeholder analysis and support administrative preparation (e.g. stakeholder tracking, reminder);
• Support stakeholder onboarding and ongoing engagement (e.g. leadership engagement calls);
• Drive event management;
• Support Change Impact Assessment (e.g. consolidation of data);
• Coordinate Change Readiness & Adoption assessments (e.g. data collection, consolidation and data preparation);
• Prepare user guidelines;
• Create and coordinate the Change Agents Network;

Training/ Learning

• Conduct a Learning Needs Analysis for all stakeholders’ groups;
• Develop a Training Curriculum;
• Identify relevant training materials to be created;
• Prepare materials;
• Organize Train the Trainers;
• Deliver & moderate workshops, training sessions, drop-in sessions.