Change Management Lead

at  Interior Health Authority

Interior Health is looking for an experienced Change Management Lead to join our team on a full time permanent basis. This position has a flexible work location from within British Columbia.

EDUCATION, TRAINING, AND EXPERIENCE

• A Master’s degree in Health or Business Administration, Leadership, or Organizational Development or a related field.
• Minimum five (5) years experience working in a health care environment with recent, related experience in project or change management, strategic planning, and patient and community engagement. Change Management certification is an asset.
• Or an equivalent combination of education, training and experience.

SKILLS AND ABILITIES

• Demonstrated ability to think critically, conceptualize issues, and systemically address them.
• Excellent interpersonal skills, capable of providing leadership to a team and collaborating with a variety of interested parties at all levels of leadership across a complex system.
• Strong teamwork skills; skilled at building healthy working relationships in all areas of work and able to balance client consultation with core team assignments. Support peers and community of practice colleagues across the system.
• Proven ability to create and implement change management strategies and plans that maximize employee adoption and usage and support responses to change.
• Demonstrated expertise in facilitation, consensus building, networking, and liaising between multiple partners.
• Experience and knowledge of change management principles, methodologies and tools. Knowledge of current theories and practices of change management is a strong asset.
• Exceptional communication skills, both written and verbal, coupled with the ability to write or edit high quality business documents (e.g. master project plans, risk management plans, communication plans, progress reports, etc.).
• Ability to demonstrate and speak to the value of change management, including the benefits to overall project health and best outcomes for clients.
• Understanding or experience with project management tools, methodologies and templates to effectively plan, prioritize, and manage projects in a set time line, and to track and report progress. Ability to integrate change management plans with project plans.
• Experience leading and facilitating large scale change with multiple partners.
• Familiarity with Lean and Agile principles and experience operationalizing them is considered an asset.
• Demonstrated ability to work autonomously to initiate and manage consulting workload in a client-centered environment that includes high volume, frequent interruptions, multiple tasks, and shifting priorities and deadlines.
• Knowledge of adult education principles and learning practices within a large, complex environment and experience facilitating. Demonstrated awareness of cultural safety and supports processes that lead to greater cultural safety throughout the continuum of health services.
• Physical ability to perform the duties of the position.
• Valid BC Driver’s License.

• In collaboration with key leaders, interested parties, and corporate services, coordinates and facilitates change management processes, in accordance with Interior Health’s values and leadership accountabilities.
• Develops and implements change management activities in line with Interior Health’s Change Management methodology in all projects and initiatives (e.g. support purpose, objective and metric setting, conduct impact and readiness assessments, create and implement change management strategy, develop and execute sponsorship, engagement, communication, training and sustainment plans, and proactively identify risks and take mitigating and corrective actions.).
• Understands project management methodologies (e.g. developing project charters, work breakdown structures, schedules and work plans, engagement plans, monitoring and reporting activities), and works collaboratively with project team/project lead(s) to integrate change management and project management activities.
• In collaboration with program Manager, engages partners through a collaborative approach to planning, implementing and sustaining change initiatives. Works with all key internal groups, patients, physicians, other providers and other external partners as needed throughout change processes.
• Consults, coaches, supports, and engages project teams, design teams, executives, and managers to support capacity-building regarding change leadership.
• Supports project/program governance creation and/or organizational design and a definition of roles and responsibilities in support of change management activities and organizational readiness.
• Researches and supports the on-going development of standardized IH change management processes, tools, educational materials, and training and development initiatives including training modules, online resources, etc.
• Acts as an advocate for the change management function, promotes the utilization of the IH change framework across all levels of the organization to affect greater benefit realization, value creation, return on investment and the achievement of results and outcomes
• Creates and conducts various change management assessments for planning and strategy purposes, determining organizational and individual readiness, and addressing emergent issues.
• Provides leadership, facilitation, coordination, and change support as required to organizational committees and planning and working groups.
• Facilitates learning and delivers education sessions aligned with successful management and integration of change.
• Provides information, reports, plans, analyses, and recommendations to the Manager, Leadership & Organization Development and/or program manager as required during the decision-making process.
• Defines and measures success metrics and monitors change progress.
• Supports a culture that embraces continuous quality improvement, psychological safety and change leadership to achieve improvements in health outcomes.
• Performs other related duties as assigned.
  Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).