Change Management Specialist

at  Leidos

Description
Looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

REQUIRED EXPERIENCE, SKILLS, AND EDUCATION:

• Bachelor’s of Science Degree and 8+ or more years of relevant experience, or a Master’s of Science degree and 6 or more years of experience with Queue/Change/Configuration Management. Additional years of experience will be considered in lieu of degree.
• Excellent communication skills and an ability to manage/analyze operational information concerning change management/job control
• Ability to develop strong relationships with customers
• Proven experience as a self-starter; successfully operating/producing results with limited daily direction
• Demonstrated proficiency in organizational, project, and time management skills
• Proven ability to work effectively and independently within a team environment
• Exceptional ability to solve problems and think analytically
• Strong attention to detail

PREFERRED EXPERIENCE, SKILLS, AND EDUCATION:

• Possess and demonstrate superb customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks along with extensive knowledge and experience in specialized area of expertise, especially as it relates to the Department of Defense (DoD).
• Advanced degree in a technical or business discipline.
• Experience with JFHQ-DoDIN TASKORDs, MTOs, and IAVMs.
• Strong written communication skills and an ability to coordinate issues and concerns with leadership, peers, and associated teams.

• Manages a small team (4) responsible for overseeing Authorized Scheduled Interruptions for the Air Force District of Washington (AFDW).
• Writes Standard Operating Procedures (SOPs) ensuring consistency and clarity in team’s operations.
• Encourage feedback and continuous improvement.
• Provides quarterly training and resources to support the staff and customers through changes.
• Ensuring that the team members have the skills and knowledge needed to adapt to Change Management procedures and SOPs.
• Measures the impact of changes and adjust strategies as needed.
• Ensuring full coverage of shift scheduling.
• Responsible for Change Management (CM) of developmental and operational systems.
• Coordinate with developmental and operational teams (Project/Configuration Managers) to maintain baselines, supporting operational systems.
• Use automated CM tools to document policies and procedures.
• Implement CM discipline for the entire life cycle of systems, from initial requirements/capabilities and baselines to system end-of-life.
• Assist customers with CM tools (e.g., Remedy, Mission Assurance Decision Support System (MADSS), Comm 411, Excel, and SharePoint) to store, track, and manage Authorized Scheduled Interruptions (ASI) and calendar/configuration items.
• Apply basic CM concepts and assist customers in documenting management processes and procedures.
• Establish and execute CM procedures in support of customer goals and current DoD regulations.