Change Management Specialist

at  Xylem

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Organizational Change Management Specialist will play a key role in ensuring that new IT systems, software, and applications projects meet their objectives. This role is responsible for creating and implementing an organizational change management strategy and related change plans that maximize employee adoption and usage of new tools and processes on a global scale while also minimizing resistance. The change management specialist will work directly with the IT and business project team leaders on their implementation plans and will help develop a realistic and achievable timeline based on impact analysis, identifying relevant cross-functional stakeholders, and integrating change management activities into the project plan. The change management specialist acts as a coach for the project team, senior leaders, and people managers in their change roles as they lead their teams through transitions. This role works through others in the organization and will need to create successful partnerships to succeed.

Essential Duties/Principal Responsibilities:

• Apply the Prosci methodology and lead change management activities: Work independently to develop comprehensive change strategy, communications and engagement plan, and training plan to support the adoption and utilization of IT systems, products, and processes.
• Prepare key change roles: Coach and advise senior leaders, people managers and project leaders to perform their roles in change.
• Assess change impacts: Identify key stakeholders, conduct impact analyses, and assess change readiness.
• Lead change management efforts: Lead development of and be accountable for the implementation of change management strategy, plans, and activities.
• Manage delivery: Establish key change milestones and delivery timelines and integrate them into the program or project plan. Ensure change management delivery remains on track by setting and measuring metrics to demonstrate progress.
• Lead communication efforts: Create communications plan for internal corporate-wide and/or department-specific employee communications related to IT-led and IT-enabled initiatives. Create and design communications materials including, but not limited to, strategic presentations, executive memos, leader messages, manager tool kits and Frequently Asked Questions. Identify appropriate channels and tailor messages to segmented audiences. Partner with corporate and regional internal communications teams to deliver messages.
• Support training: Conduct training needs analysis; provide input, document requirements. Create training plan and support the design, creation, and delivery of training materials.
• Address resistance: Plan and work with change roles to identify and mitigate user resistance. Develop and maintain change champion networks.
• Establish change metrics: Create and monitor user adoption metrics to report the effectiveness of communications, engagement and training on adoption and usage.

Required Qualifications:

Minimal education & experience, essential skills & abilities and required license/certification to perform this job.

• Bachelor’s Degree or comparable in Change Management or relevant concentration.
• Prosci change management certification.
• At least 7 years of organizational change management experience working with Prosci’s methodology to support adoption and usage of IT systems, software and applications.
• Proven history delivering change management for large-scale business transformations (such as an enterprise resource planning (ERP) implementation).
• Demonstrated career progression and growth within the change management function.
• Experience working as a trusted advisor for program and project managers, product owners, and senior leaders to engage them in change roles.
• Excellent verbal and written communication skills reflected in high-quality deliverables. The primary delivery language is English.
• Recent experience successfully leading concurrent change management projects and maintaining accountability for performance and results.
• Experience integrating change management milestones and deliverables into program or project plans to identify delivery dependencies.
• Proven history of defining and measuring success metrics and monitoring change progress.
• Experience transferring change management materials and activities to the business.
• Proficient with Microsoft 365 applications (SharePoint, Teams, Forms, Project, Word, Excel, and PowerPoint) to collaborate and provide support across teams and functions

Travel requirement:
Up to 25%
Other local requirements: Must be able to obtain a business visa for travel to the United States.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world

• Apply the Prosci methodology and lead change management activities: Work independently to develop comprehensive change strategy, communications and engagement plan, and training plan to support the adoption and utilization of IT systems, products, and processes.
• Prepare key change roles: Coach and advise senior leaders, people managers and project leaders to perform their roles in change.
• Assess change impacts: Identify key stakeholders, conduct impact analyses, and assess change readiness.
• Lead change management efforts: Lead development of and be accountable for the implementation of change management strategy, plans, and activities.
• Manage delivery: Establish key change milestones and delivery timelines and integrate them into the program or project plan. Ensure change management delivery remains on track by setting and measuring metrics to demonstrate progress.
• Lead communication efforts: Create communications plan for internal corporate-wide and/or department-specific employee communications related to IT-led and IT-enabled initiatives. Create and design communications materials including, but not limited to, strategic presentations, executive memos, leader messages, manager tool kits and Frequently Asked Questions. Identify appropriate channels and tailor messages to segmented audiences. Partner with corporate and regional internal communications teams to deliver messages.
• Support training: Conduct training needs analysis; provide input, document requirements. Create training plan and support the design, creation, and delivery of training materials.
• Address resistance: Plan and work with change roles to identify and mitigate user resistance. Develop and maintain change champion networks.
• Establish change metrics: Create and monitor user adoption metrics to report the effectiveness of communications, engagement and training on adoption and usage