Change Manager - 12 Month Fixed Term Contract

at  Universal Music Group

Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
You will be part of the team delivering and rolling out the next-generation internal systems for Universal Music Group release planning. You should be comfortable being part of a cross-functional team and working with a diverse group of business stakeholders and technologists. We expect you to understand change management and user experience, to be passionate about technology and the business, to keep up with the latest trends, and to collaborate with a variety of people to meet our project deliverables. As part of this team, you will define structured change methodology and lead change management activities for the UK labels to adopt release planning tools. You will work in service of an overall company initiative to reimagine release planning as an integrated, automated, efficient, and effective machine that can scale and flex in line with rapid, technology-driven business dynamics.
Your passion for good software is visible to your team members, stakeholders and in every product you and the team delivers. You take business automation seriously, and that will help you make decisions that drive value every day.
The B Side: Skills & Experience

Be Technical

• Conducting change impact assessments for efficiency and technology tool best practices and roadmaps
• Creating strong strategies for embedding and reinforcing change
• Assisting and advising the product owner on key decisions and ensure stories are incorporated as expected by the team
• Designing & delivering the end-end change management strategy for release planning label tools
• Serve as our users’ trusted advisor and product expert: You’ll host training, onboarding, and working sessions which will meaningfully shape the future of release planning products
• You’ll rapidly learn new skills, grasping complicated technical information that often leaves others lost whether it’s product, industry, or hard tech knowledge, you absorb it quickly and are ready for more

Be Collaborative

• Being the ‘go to’ person for expertise on how to deliver and manage the people side of change producing communication and engagement materials and owning communication to stakeholders
• Identifying change management requirements and working closely with the Teams to create artifacts and reusable documentation
• Communicate effectively across all lines of communication to achieve business objectives and project goals
• A great communicator. You understand the needs behind users’ requests and can translate them into problems to define a solution that scales. You communicate efficiently in remote set ups and can adapt your way of communicating to different audiences

Be Commercial

• You take deep pride in your work and view each new problem as an opportunity for success; you approach challenges creatively, but methodically, and are biased toward delivering requirements fit quickly and within budget constraints
• You are curious and ask questions often. You’re hungry to learn new things and understand complex problems. You want to learn how things are done, and that drives you to look for ways to improve and streamline existing processes
• You face change with a cool head and persevere even if you don’t have all the details; you’re comfortable moving between projects and facing the uncertain because risk and change motivates you to evolve and innovate
• You are focused on your goals and drive to get to the desired outcome; you connect business and technology strategies to the software you deliver and can easily articulate the value created

Person Specification

Necessary

• Experience with software delivery, client success, and/or user research
• Have exceptional interpersonal skills, including but not limited to, listening, written, and verbal communication skills, exceptional client-facing/consulting skills, and managing stakeholders
• You are detail-oriented and take initiative and see success as a team accomplishment
• Have experience in systems integration and migration delivery
• Have familiarity with the technical aspects of software development
• An understanding of business process modeling
• Successfully applied Agile/XP/Scrum practices
• Flexible in working practices

Desirable

• Have been involved with technology transformation projects; global or at scale project experience is a bonus
• Music industry or other entertainment industry participation experience is a bonus

Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Technolog

Please refer the Job description for details