Change Manager

at  ANZ Banking Group

Req ID: 74444
Department: Transformation Management Office
Division: Australia Commercial
Location: Melbourne
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Through our Commercial Strategy, we’re heavily investing in simplifying and modernising our systems and processes so that our people can spend less time navigating internal processes and more time helping our customers.
In this role, you will be responsible for supporting the Strategy & Transformation Change Leads with development and implementation of the change management strategy and delivery plan for the Australia Commercial initiatives, such as the Customer Relationship Management tool (CRM).
This role is part of Australia Commercial Strategy and Transformation change team and reports to the Senior Change Manager for CRM. You will also be part of the relevant multi-disciplinary initiative team within Australia Commercial, ensuring change delivery is tailored and effective in driving adoption of the initiatives across Commercial Division.
With the customer and banker at the heart of your decision making, this role will:
Lead components of change management planning and delivery, such as development of KnowHow process and reference guides to equip frontline and other impacted teams with required knowledge and training to adopt the new system and processes.
Support the Change Lead with key deliverables, such as the drafting and execution of communications, completing change readiness checks, conducting pilot and national rollout hypercare, and ensuring the change is successfully transitioned to BAU and embedded.
Collaborate with the initiative/project team to ensure that all change impacts, risks, and dependencies are considered and built into the change delivery plan.
Build strong, trusted relationships with key stakeholders to ensure effective stakeholder engagement throughout the change delivery lifecycle.
Manage and maintain change milestones and tasks within Jira and Confluence.
Role Type: Full-Time Permanent
Role Location: Melbourne VIC (open to other locations within Australia)
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Exceptional written and verbal communication skills, and ability to deliver clear, simple and effective styles of facilitation and presentations.
Demonstrable experience in the Change Management discipline.
A strong execution mindset and ability to deliver quality outputs within required timeframes.
Excellent stakeholder management skills, with effective communication, influencing and relationship building ability.
Strong planning, co-ordination, problem solving and critical thinking skills.
Ability to prioritise and work under pressure.
Ability to work in ambiguous, fast paced, and cross-functional environments.
Understanding of the commercial lending environment within ANZ will be highly regarded.
Experienced in the use of change management methodologies such as PROSCI and similar frameworks will be highly regarded.
Ideally you will also have experience in Agile methods of working including use of Jira and Confluence.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. you’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
. You can apply for this role by visiting ANZ Careers and searching for reference number 74444.
Job Posting End Date
27 August, 11.59pm, (Melbourne Australia

Please refer the Job description for details