Change Manager

at  iSelect

ABOUT US:

At iSelect, we’re passionate about making Australians’ lives easier by saving them time, money, and effort. When it comes to big things, like health cover, car insurance or energy providers, we take on the hard work to make it easier - giving our customers back precious time so they can do more of what they love. With over 20 years’ experience, we are a one-stop destination for comparison and purchasing across insurance, utilities and personal finance products. We compare a wide range of brands and our trained comparison experts help customers to compare, select and save more, putting them in control.
We provide consumers with the convenience of an online comparison and the benefit of telephone-based advice and sales across many product areas such as Health Insurance, Car Insurance, Energy, Home Loans, Broadband, and Life Insurance. Our intuitive technology and trained comparison experts help our customers to confidently choose the most suitable product from those available from our range of providers. We operate in a growth-orientated, agile, and progressive environment that fosters innovation and rewards success. Our team members have high levels of empowerment and accountability, which are underpinned by a pragmatic, down-to-earth and relatable approach.

HIGHLY DESIRABLE EXPERIENCE:

• Created or coauthored, people related change plans and exposure to the deployment of people specific change, change impact assessments and change plans in customer facing organisations.
• Experience in creating capability uplift/training plans.

iSelect is looking for an experienced Change Manager for a 12-month Fixed Term Contract to lead the change management efforts for our Omni Genesys Migration project, focusing on the transition from Genesys Pureconnect to Genesys Cloud CX. In this role, you will ensure that changes are implemented smoothly and effectively to meet the goals of the project and iSelect’s objectives.
Your responsibilities will include defining and driving change by setting clear objectives, collaborating on Change Impact Assessments, and identifying gaps in target states to inform training needs. You will develop a comprehensive Change Management Strategy and Plan, engage key stakeholders to secure their support, and execute a communication strategy to keep everyone informed. Additionally, you will support training efforts, monitor progress, manage risks, and evaluate the effectiveness of the change initiatives. Your role will also involve providing ongoing support and ensuring a smooth transition to Business as Usual.
If you have a strong background in change management (particularly in a call centre environment), excellent communication skills, and experience in training development, we encourage you to apply.