Change Manager – Junior

at  Procom

Junior Change Manager On behalf of our client in the Banking Sector, Procom is looking for a Junior Change Manager Junior Change Manager – Job Description

• The bank is seeking a Change Manager on a large enterprise wide transformational program
• The Change Manager will act as a People and Deployment Readiness Workstream lead – overseeing and integrating the efforts of change management, training, customer experience, marketing and front line delivery
• The Change Manager will need to develop the integrated change management strategy and execute that strategy.
• This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
• The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)
• Lead People and Deployment Readiness Workstream including integrating the efforts of change management training, customer experience, and front line delivery
• Apply a structured change management approach and methodology for the changes impacting employees and customers
• Develop a change management strategy based on assessment of the change
• Develop a set of actionable and targeted change management plans – including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
• Execute on the tactical details of each plan
• Support the communication, training and engagement efforts of employee-facing managers and business leaders
• Be an active and visible coach to executive leaders who are change sponsors
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Create and enable reinforcement mechanisms and celebrations of success
• Work with project managers and teams to integrate change management activities into the overall project plan
• Coordinate with technology partners and end users and support technology system testing and implementation along with change communication

Junior Change Manager – Mandatory Skills

• Bachelor’s degree required
• Familiarity with the Change Management methods, approaches, tools
• Exceptional communication skills – both written and verbal
• Excellent active listening skills
• Problem solving and root cause identification skills
• Must be a team player and able to work with and through others
• Ability to influence others and move toward a common vision or goal
• Proficient in Microsoft Office suite: PowerPoint, Excel, Word
• Manage multiple and diverse stakeholders with varying needs
• Establish and manage communications processes, protocols and plans
• Create communications pieces for diverse audiences in multiple ways
• Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
• Operate under intense pressure
• 2+ years of dedicated Change Management experience
• This is a large-scale business transformation project that will affect employees and customers
• Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion – the role will entail both strategic and tactical efforts
• Candidate must demonstrate experience leading teams and/or workstreams

Junior Change Manager – Preferred Skills

• Certification in Change Management methodology
• Familiarity with Project Management approaches, tools and phases of the project lifecycle

Junior Change Manager – Assignment Start Date ASAP – 4 months to start Junior Change Manager – Assignment Location Toronto, ON – Work Hybri

Please refer the Job description for details