Change & Release Manager

at  DHL

Position: Change & release Manager
Contract Type: Permanent
Location: Ryton on Dunsmore (Hybrid working, 3 days in office)

ABOUT THE ROLE:

This role will be accountable for implementing, developing and leading the organisations IT change and Release processes.
As a member of the Operations & Service Delivery Team you will work within an ITIL based framework to ensure the efficient and effective management of the Change Management and Release processes.

KEY RESPONSIBILITIES:

• Chair the weekly Change Advisory Board.
• Ownership of the Change & Release Management process and procedures and responsible for ensuring these are followed.
• Ensure that all changes are deployed via project deployments and released in the correct manner.
• Implement and manage the change & release calendars to ensure a centralised view of all changes being released into production.
• Ensure post implementation reviews are carried out for all released changes.
• Forward plan all change release windows.
• Work with development and project teams to ensure that deployment, runbooks, implementation, and rollback plans are produced, peer reviewed and tested ahead of any change being released.
• Develop, maintain and communicate release details and schedules to the Business as required.
• Coordinate with development, testing, and other teams to ensure smooth release planning and execution.
• Create regular detailed and accurate reports for the IT Management Team.
• Manage and mitigate risks and issues that may impact the release schedule.
• Monitor the release process and resolve any issues that arise during deployment.
• Ensure that all releases meet quality standards before deployment.
• Regular reviews on the efficiency and effectiveness of Change & Release Management activities / process.
• Work with DHL Change Management function to ensure that DHL eCommerce UK adhere to Change & Release Management standards.
• Ensure all new or amended Services are delivered into the live service portfolio with minimum impact to the live service operation.
• Identify and implement process improvements to enhance release efficiency and quality.
• Analyse and report on release performance metrics to drive continuous improvement.
• Escalation of issues to IT Service Delivery Manager & Head of IT – Operations and Service Delivery as appropriate.

WHAT WILL YOU NEED TO DO NEXT?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV