Change Specialist

at  Toll Group

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enables Toll with the right technology foundations and business systems to grow the business and support our customer needs.
The Opportunity:
We’re hiring a Change and Communications Specialist to join us at Toll Group, based in our Port Melbourne office. This is an exciting 12-month fixed term opportunity to lead impactful transformations. In this pivotal role, you will spearhead strategic IT initiatives by developing and executing change strategies that ensure smooth adoption and usage among our teams. Your expertise will minimise resistance to change, driving faster adoption rates and enhancing employee proficiency. Your goal? To maximise benefits, ROI, and overall outcomes by enabling our workforce to thrive amidst evolving technologies and processes.
If you’re ready to make an impact and drive change, apply now and become a part of Toll Technology!

A day in the life of a Change Specialist at Toll Group:

• Develop and implement robust methodologies for effective change management, ensuring structured execution and high impact.
• Utilise proven change management methodologies, processes, and tools to strategize and promote adoption of project-driven changes.
• Lead IT-wide communication initiatives to guide teams through upcoming and implemented changes, fostering clarity and alignment.
• Design and deliver critical communications to ensure engagement and understanding throughout the change lifecycle.
• Conduct impact analyses, assess change readiness, and engage key stakeholders for seamless transitions.
• Champion organization-wide training to align teams with transformative initiatives and enhance organizational capability.
• Establish best practices in IT change and communication, collaborating with leaders to optimize productivity and maximise change benefits.

What You’ll Need to Succeed:

• Experience leading organisational change processes with a proven track record of guiding teams through transformation.
• Proficiency in change management principles, methodologies, and tools, with hands-on experience implementing them in complex environments.
• Exceptional communication skills, both written and verbal, coupled with active listening abilities to facilitate effective stakeholder engagement.
• Strong relationship management capabilities to build and maintain productive partnerships across various organisational levels.
• Ability to influence and collaborate with diverse stakeholders, driving alignment towards shared objectives.
• Familiarity with project management approaches and tools, particularly in the context of large-scale IT transformations, demonstrating strong business acumen and problem-solving skills.

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Please refer the Job description for details