Channel Account Manager

at  M247

COMPANY DESCRIPTION

Location: Manchester, M15 5RL
Working Style: 4 days per week in the office
Contract: Permanent, 40 hours Mon-Fri
Salary: Up to £30,000 + OTE
Hours – 08:30 – 17:00

KEY SKILLS

• Proven Account Manager or customer success experience within high performing telecoms teams.
• Dedication to delivering an exceptional customer experience a high number of accounts.
• Delivering profitable, long term business opportunities through effective account planning.
• Proven ability to identify sale opportunities, qualify sales leads and exceed targets.
• High levels of researching, networking and relationship building.
• Brilliant interpersonal, communication and presentation skills.
• Industry awareness, with the ability to identify market trends, threats and opportunities.
• Must be willing to travel to external meetings with clients.
• Use of CRM systems, Salesforce desirable.

In this exciting Partner Account Manager opportunity at M247, you’ll onboard, retain and grow M247 partner accounts to exceed targets whilst always delivering unparalleled customer experience. In this key position, you’ll play an important role in driving the ongoing growth and success of our business.

As the ideal candidate, you’ll be accustomed to creating sales opportunities for multiple products and services, with a focus on cloud solutions, into traditional telecoms partners at a senior level, whilst exceeding targets. As part of an ambitious and expanding business, this is an ideal opportunity for a highly motivated Partner Account Manager to take the next step in their career.

• You’ll manage and grow a volume of accounts to exceed sales and retention targets, across a group of large customers and self-identified high potential incubator accounts.
• You’ll onboard new partners onto the My247 Partner Program, ensuring your understanding of customer needs and their future plans for technology.
• You’ll assess the risks, threats and opportunities associated with these plans, whilst positioning M247 as their provider of choice for all relevant buying decisions.
• You’ll follow internal processes for forecasting, orders, pre-sales, updates and developing account plans, whilst updating Salesforce and the organization on what will be required to grow and retain the customer.
• You’ll champion your customer’s perspective and position internally, whilst establishing clear contact plans to ensure that M247 has appropriate relationships with technical, business management, influencers and decision-makers.
• Work with internal departments to ensure booking numbers are successfully converted into billable revenue and the customer journey is fulfilled.