Channel Data and Reporting Manager

at  Bupa

QUALIFICATIONS :

• Relevant Business qualification (e.g. Data Analytics, Finance, Science, IT, Management, etc.
• 5+ years’ experience working with core data capabilities, including leadership / mentorship experience in a relevant industry.
• Proven ability to analyse data and present granular or technical data in an effective and reliable manner.
• Strong project management and leadership skills that inspire and rally team to achieve team goals and targets.
• Proven ability to mentor, train and upskill team members.
• Experience in identifying, quantifying and articulating data process improvements.
• Excellent written and verbal communication, and presentation skills, with the ability to influence senior leaders with best-in-class data storytelling out of disparate data and information sources.
• Capability of working with a high degree of complexity and ambiguity, whilst delivering rapid, accurate, and impactful results.
• Ability to build strong advisory relationships with stakeholders through engagement and collaboration across the organizational structure.
• Power to influence based on showcased knowledge and established credibility that drives stakeholder expectations to the point of decision-making.
• Strategic problem-solving, and innovative mindset.
• Business process and operations understanding across customer-facing environments (contact centre, digital messaging, claims processing, retail stores, etc.).
• Experience with ETL tools and processes
• Experience with SAS and SQL databases is essential.
• Experience with PowerBI is essential.
• Ability to manoeuvre within Databricks will be a positive.

• Developing and maintaining best-in-class data processes to fuel CCG’s strategic objectives.
• Establishing innovative strategies to guarantee the highest quality and integrity of data outputs derived from upstream processes and teams.
• Manage the reporting capabilities, providing expert guidance and support to ensure timely delivery of accurate and insightful reports.
• Manage the maintenance of dashboards and other tools to enable users to easily access and analyse information.
• Creating and maintaining comprehensive documentation for processes, procedures, and standards as a centre of excellence.
• Serving as a subject-matter expert, representing CCG within our data community and ensuring alignment of effort with key business objectives.
• Synthesise unstructured business problems into impactful tools across operational metrics and strategic drivers.
• Fostering robust collaboration with Data Operations (Technology) and other departments to ensure solutions are designed and implemented to meeting CCG’s requirements.
• Championing data quality and addressing issues with unparalleled efficiency and effectiveness.
• Expertly managing relationships with external vendors and partners, leveraging synergies for organisational growth.
• Strategic problem-solving, finding opportunities and implementation of new ideas.
• Cultivating strong advisory relationships - influencing senior leaders with best-in-class data provisioning capability.
• You may also carry out any other duties reasonably requested by Bupa from time to time.