Channel Excellence Lead, Field Facing Omnichannel Capabilities

at  AstraZeneca

ACCOUNTABILITIES:

As the Channel Excellence Lead, you will serve as the GCO subject matter expert for platforms/tools associated with Field Detail Aid functionality, Field Triggered Emails, and Field Promotional Material Ordering. You will continuously assess current state omnichannel operational processes to improve efficiency, quality, and client satisfaction. You will identify and measure key performance indicators associated with operational processes and consult on Omnichannel capability advancement initiatives. Your role will also involve driving process adoption and adherence through various activities and providing expertise in discussions with team members and commercial clients.

ESSENTIAL SKILLS/EXPERIENCE:

• Bachelor’s Degree
• A minimum of 3 years’ experience associated with supporting large organizations in a role associated with operations delivery
• A minimum of 3 years’ experience serving in Operational function within a Healthcare/Pharmaceutical company
• Knowledge of Omnichannel enabling technology platforms
• Expertise in Field CRM platforms, Content Production for Field Digital Detail Aids or Field Triggered Email, Material Ordering and Fulfillment
• Extensive experience leading or working among a cross-functional team of resources
• An understanding of working with data driven applications
• Proven experience working to understand and evaluate complex business processes
• Ability to build positive relationships and influence stakeholders
• Ability to lead multiple projects running in parallel
• Oral and written fluency in Business English

DESIRABLE SKILLS/EXPERIENCE:

• Agile Certification
• Advanced Degree in a relevant field
• 5+ years’ experience serving in an Operational function within a Healthcare/Pharmaceutical company
• Good understanding of the Tools and Technology that make up the Marketing Technology (Martech) Stack.
• Hands-on experience working with tools including Jira and Smartsheets
• Experience with either Veeva CRM or OCE CRM platforms
  When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
  At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. There is no better place to make a difference in medicine, patients, and society. An inclusive culture where you will connect different thinking to generate new and valuable opportunities. Where you will find a commitment to lifelong learning, growth and development for all.
  Are you ready to make a greater impact with the power of technology? Are you excited about the convergence of science, data and technology? Then, apply now and join us in our mission to push the boundaries of science to deliver life-changing medicines

Join AstraZeneca, a global, science-led, patient-focused biopharmaceutical company, in our quest to advance Omnichannel customer engagement capabilities. We are seeking a Channel Excellence Lead – Field Facing Omnichannel Capabilities to develop a deep understanding of omnichannel platform capabilities and optimize their use to deliver impactful customer engagement experiences. This role is pivotal in defining operational processes, driving process adoption and adherence, and encouraging colleague upskilling.