Channel Operation Specialist - Global Payment

at  ByteDance

About ByteDance
Founded in 2012, ByteDance’s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance’s purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
1. Responsible for card acquiring business operations throughout the overall lifecycle of our merchants.
2. Act as the focal point to ensure smooth daily operation with Global Payment’s business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.
3. Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.
4. Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement.
5. Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operation/al efficiency.
6. Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.

MINIMUM QUALIFICATIONS:

• Team player, self-driven, strong sense of responsibility.
• Strong logical thinking and communication skills, strong execution and learning ability.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or above in finance, economics, business administration or related majors is preferred.
• 5+ years of work experience in the fintech field and in acquiring business field will be a plus. Keen Interest in the payment industry and interested in long-term development in this field.
  ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

Please refer the Job description for details