Channel Operations Specialist | Hybrid

at  Lexmark Research and Development Corporation

#DISCOVERYOURMARK AND BE PART OF OUR HIGHLY DYNAMIC TEAM TO ENJOY THE FOLLOWING BENEFITS:

• HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
• Expanded Medical Benefit
• Accident and life insurance
• Dental and optical reimbursements
• Free medical consultation with Lexmark’s in-house doctors
• Employee privilege access to lactating, gaming, music and sleeping room
• Health and wellness activities
• Work-life balance
• Semi flex schedule and alternative work arrangements
• Dress down Friday and Shift Allowance
• Company-sponsored team bonding activities
• Career advancement opportunities
• Unlimited access to online learning
  eligibility guidelines apply
  The channel operations specialist supports the business development, sales team and/or marketing team in the administration of channel programs and promotions. Channel program and promotion administration entails enrollment and verification of Lexmark’s channel partners’ eligibility to its programs and promotions including validation of rebate claims that these partners may submit. Tracking of enrollments and eligibility is done through the CRM tool.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Tools Proficiency: Knowledge of CRM tool, DealDesk, Loyalty Perks site, SAP and MS Excel
• Analysis: Able to analyze the situation, and to arrive at solutions
• Project Management: Able to track and manage different projects
• Customer Service: Good at relationship-building and provides correct solutions to concerns; able to think of innovation to address the needs of the customers / requestors
• Communication: Clearly and effectively present sales and business reports and analysis, ideas, opinions, and conclusions orally and in writing to all requesters
• Decision-Making: Able to verify whether a request is valid or not, and identify if we approve or deny requests

EDUCATION/EXPERIENCE:

• Bachelor’s Degree in any course from an accredited college or university. Preferably in Information Technology.
• 2 years BPO work-related experience
• Preferably with at least 1 year experience in using MD365
• An advantage if candidate has experience in administering CRM (Customer Relationship Management) systems
• Background in Sales and Marketing Operations Support
• Previous work experience had analytical and problem-solving tasks related to sales, marketing, systems or business tools
• Previous work experience had analytical and problem-solving tasks related to sales, marketing, systems or business tools
  Job Types: Full-time, Permanent

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Work from home

Schedule:

• 8 hour shift

• Program, Promotion and Benefit Management
• MDF Management
• Lead and Account Management
• Case Management
• MPS Express Support
• Partner Onboarding Coordination
• Demo Management
• Partner Claims and Pay-Outs