Chapter Lead - Digitisation Tribe en Sydney

at  Senseis Talent

ABOUT US

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you are joining a team where individuality is not just accepted, it is encouraged. We have built a culture that is fun, friendly, and supportive – it is the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We are here to help you get ahead. And with our global network, there is plenty of scope to take your career in new directions, perhaps even ones you have never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you would feel at home? We would love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)
Applications close 28th February 2025

• Play a pivotal role defining processes towards how to attract and retain customers and focus on continuously improving the customer benefits ING is offering and the key moments of truth for customers.
• You will lead a high-performance team and create the required environment which enables employees to do be empowered in their roles while also coaching, inspiring, developing your team to higher levels
• You will be responsible for driving the craftsmanship of Digitising processes and Digitisation solutions, ensuring they are fit for purpose for the end users (customers or internal staff) and in line with global standards and policy.
• Monitor and evaluate the marketing effort, products, services, distribution policy and customer contact strategy for the various touch points, cost, price, interest rate policy, product features and benefits and adjust or recommend adjustments wherever necessary.
• You will be representing the tribe while aligning with various internal and external stakeholders’ differing interests ensuring that the squad’s interest and priorities are met.