Charge Technologist - Hematology/Chemistry

at  Quinte Health

COMPANY BIO

Our family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don’t just serve our communities, we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.

POSITION SUMMARY

The Charge Technologist for Chemistry, Hematology & Transfusion Medicine will oversee technical operations and administrative duties within Core Laboratory Services at Quinte Health– Belleville, including inter-site responsibilities. These roles collaborate with the Charge Technologists for Point of Care and Quality/Transfusion Safety Officer. Each Charge Tech will manage discipline-specific requirements and provide emergency callback and standby support as needed.

Supervision & Operations:

• Oversee general supervision of core lab staff, including scheduling, shift replacements in accordance with green dot, workload management, and shift assignments.
• Ensure efficient operation of core lab MLT and MLA benches, in collaboration with Manager, and other Charge Techs and Team Lead MLA.
• Coordinate referred-out testing.

Quality Assurance & Improvement:

• Ensure timely follow-up on QHC Cares events, complaints, and ensure readiness for inspections (e.g., accrediting bodies, Ministry of Labour).
• Review quality control results for precision, accuracy, and trends, taking corrective action as necessary.
• Review patient results and log sheets for technical and clerical accuracy, ensuring compliance with lab protocols.
• Coordinate corrective action documentation and make recommendations for improvement to the Laboratory Services Advisory Committee (LSAC).
• Act as a resource for troubleshooting and queries from laboratory staff, supporting regulatory compliance and ensuring accurate, timely reporting.
• Assist with non-technical projects, including specimen collection strategies, process improvements, and handling send-out issues.
• Assist in risk management, quality improvements, and ongoing monitoring efforts.

Program Development & Coordination:

• Assist in developing and evaluating discipline-specific, corporate-wide laboratory programs, in collaboration with other Charge Techs.
• Coordinate and monitor instrument maintenance, quality control, and quality assurance programs.
• Support the creation, writing, and distribution of updated procedures in compliance with accrediting bodies and manufacturer requirements.
• Ensure proficiency testing is completed, including investigations into discordant results, and document findings.
• Oversee staff competency assessments and maintain accurate documentation.
• Lead or assist in quality improvement initiatives such as audits, indicators, and outcome studies.
• Attend relevant committee meetings, ensuring standardized patient testing practices across all sites.
• Develop procedures to standardize recording and reporting of patient results across all sites.

Clinical and Administrative Support:

• Serve as a clinical resource to laboratory and clinical teams, addressing quality, efficiency, and knowledge issues.
• Assist in the preparation of capital equipment submissions and ensure alignment with departmental goals.
• Participate in interviewing, training, and evaluating laboratory staff.
• Ensure a safe and compliant work environment, following health and safety regulations.
• Coordinate student placements in collaboration with the relevant educational institutions and ensure placement criteria are met.

Additional Duties:

• Perform other duties as assigned.