Charlotte Tilbury, Assistant Account Manager, Full Time

at  Brown Thomas Arnotts

GET TO KNOW US

At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

KNOW WHAT WE’RE LOOKING FOR

• Working closely with your management team – you will empower your team to deliver magic service like no other. This will involve making great first impressions, inspiring customers and colleagues alike and creating lasting relationships.
• You will drive off the buzz of achieving KPI’s – that feeling of knowing you have made a difference, not only to the customer but also to your managers, colleagues and the wider business.
• You are more than a coach – you are a magical role model. You are the glue that holds the pieces together, that go-to that inspiration and magic dust on top of the cake.
• You will be operating at the equivalent of a supervisor level. Ideally this will be gained from a fast-paced environment such as beauty, retail or FMCG.
• You aspire to be part of a beauty brand that disrupts the way it is seen – and continues to grow. You love all things Charlotte Tilbury – and are not afraid to spread the word.
• You will be confident in your ability – and you are a champion that knowledge is power. You know how to motivate others – and adapt your style to suit individuals.
• You are a problem solver – who can think on their feet. You take a limitless approach and see nothing as an obstacle.
• You will drive operational excellence – and gain exposure to all things management. Whether that is VM standards, expense management and staff coaching.

KNOW WHAT’S IN IT FOR YOU

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

A Charlotte Tilbury Team Leader is responsible for leading by an impeccable example to deliver world-class magic service and artistry alike. They thrive on challenge and the sky is the limit. They dare to create a vision that colleagues and customers dream to be a part of. The team leader works closely with our superstar management team to develop their own knowledge and skills to empower their teams to be the best they can be.