Chatbot Trainer| Oslo, Norway

at  Infosys

Role: Chatbot Trainer
Skills: NLP, LLM, Python, Java script, API development and integration
Location: Oslo, Norway

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Required Skills and Qualifications:

• Strong hands-on experience in working with chatbots. Experience with Boost AI is an advantage but not a requirement.
• Strong understanding of NLP concepts, including intent classification, entity recognition, and dialogue management.
• Proficiency in machine learning frameworks (e.g., TensorFlow, PyTorch) and programming languages (e.g., Python).
• Experience with chatbot platforms and tools (e.g., Dialogflow, Rasa).
• Knowledge of dialog-driven user interfaces and user experience
• Expertise in programming languages such as Python or JavaScript counts positively
• Knowledge of API development and integration
• Focus on quality assurance and error correction
• Knowledge of agile working methods (e.g. Scrum, Kanban)
• Fluent Norwegian Language skills- Spoken and written
• Basic analytical understanding. Experience with statistical methods is a plus
• Ability to adapt and learn new technology as neede

We are seeking a highly skilled and passionate Chatbot Trainer to join our team. The ideal candidate will have a deep understanding of natural language processing (NLP), machine learning, and chatbot technologies. You will be responsible for training and fine-tuning chatbots to deliver exceptional user experiences.

Key Responsibilities:

• Design, create and test chat dialog flows
• Train and fine-tune chatbot models using advanced NLP techniques.
• Experiment with different model architectures and hyperparameters to optimize performance.
• Plan, build and prompt LLM modules
• Use integrations
• Analyse and evaluate chat conversations
• Collaborate with developers to integrate trained models into the chatbot platform.
• Assist in the development of chatbot flows and dialogues.
• Updating content and functions based on user feedback
• Monitor chatbot performance and identify areas for improvement.
• Continuously refine and update training data and models.
• Stay up to date with the latest advancements in NLP and chatbot technologies.
• Learning product and customer processes and translating them into questions and answers.
• Work at the interface between product, UX, IT and customer service
• Take responsibility for planning own tasks in sprints
• Work in agile teams
• Take risks by testing ideas for new ways to solve problems

Required Skills and Qualifications:

• Strong hands-on experience in working with chatbots. Experience with Boost AI is an advantage but not a requirement.
• Strong understanding of NLP concepts, including intent classification, entity recognition, and dialogue management.
• Proficiency in machine learning frameworks (e.g., TensorFlow, PyTorch) and programming languages (e.g., Python).
• Experience with chatbot platforms and tools (e.g., Dialogflow, Rasa).
• Knowledge of dialog-driven user interfaces and user experience
• Expertise in programming languages such as Python or JavaScript counts positively
• Knowledge of API development and integration
• Focus on quality assurance and error correction
• Knowledge of agile working methods (e.g. Scrum, Kanban)
• Fluent Norwegian Language skills- Spoken and written
• Basic analytical understanding. Experience with statistical methods is a plus
• Ability to adapt and learn new technology as needed