Check Cashing Analyst

at  RIA

• Receive incoming calls and provide excellent customer service
• Handle an average of 40 calls daily
• Answer inquiries and questions professionally by phone or email
• Accurately enter or verify the customer’s information in our proprietary system (LexisNexis)
• Conduct full check verification when issuer/payee is new customer
• Contact issuer to verify the check information before processing transaction
• Identify problems or issues and propose solutions to management
• Meet quality assurance requirements and other key performance metrics

QUALIFICATIONS

• High School diploma or General Education Degree (GED).
• Excellent written and verbal communication skills in English and Spanish.
• One year of experience in customer service in a call center environment.
• Must have excellent phone etiquette and experience dealing with difficult customers.
• The key characteristics this individual must possess are having positive attitude and being analytical.
• Able to type 40 WPM.
• Check cashing or banking experience preferred.
• Must be flexible to work extended hours or weekends.
  Benefits: Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days’ vacation, Life insurance, Food vouchers and Work-life Balance.
  Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  Job ID 300000175624904

• Receive incoming calls and provide excellent customer service
• Handle an average of 40 calls daily
• Answer inquiries and questions professionally by phone or email
• Accurately enter or verify the customer’s information in our proprietary system (LexisNexis)
• Conduct full check verification when issuer/payee is new customer
• Contact issuer to verify the check information before processing transaction
• Identify problems or issues and propose solutions to management
• Meet quality assurance requirements and other key performance metrics